Tap-to-Pack is only compatible with Packing App v1.1.0 and higher. To download the latest version go to My Account > Apps page and download it for your operating system.
Setting up Tap-to-Pack hardware takes about five minutes per station. This article walks you through connecting the components and ensuring everything is secure and detected.
Before You Begin
Make sure you have the following:
- A Tap-to-Pack hardware kit (one per station). Please reference our Tap-to-Pack Overview article for a complete list of included hardware.
- A computer at the packing station with available USB ports.
- Access to the packing station shelf for mounting.
- For Tap-to-Pack stations using a Windows OS, install Tap-to-Pack drivers: Go to the Utilities menu on the Packing App and select Install Drivers.
Table of Contents
- Connecting the Main Hub to Your Computer
- Connecting the Button Hubs to the Main Hub
- Connecting the Box Buttons
- Secure Your Station
- Configuring Tap-to-Pack as an Audio Input/Output
Connecting the Main Hub to Your Computer
The Main Hub has four labeled wires attached to the back. Two of these wires must be plugged into the computer.
- Locate the two center wires on the back of the Main Hub. These are connected to the ports marked with a computer icon.
- Plug both wires into your computer’s USB ports; a red light on the hub indicates it is connected and receiving power.
Pro Tip: If your computer does not have USB-C ports, attach the included USB-C to USB-A adapters to complete the connection.
Connecting the Button Hubs to the Main Hub
The Button Hub cords are attached to the Main Hub and are labeled Hub 1 and Hub 2. Each Button Hub supports up to eight external buttons.
- Identify the cords labeled Hub 1 and Hub 2 connected to the back of the Main Hub.
- Connect the cord labeled Hub 1 to Button Hub 1, and the cord labeled Hub 2 to Button Hub 2.
Important: Take note of which hub is attached to which cord. Hub 1 and Hub 2 map to different button sets in your profile. Mixing them will result in buttons not matching your software configuration.
If you need to extend the length of either cord, use the included 10-foot female-to-male USB-C extension cables.
| Main Hub Labeled Wires | Button Hubs |
Connecting the Box Buttons
Each external button is mapped to a shipping box. Keep track of which buttons you plug into specific hubs and ports to ensure correct software mapping.
- Remove the twist ties from each button.
- Plug each button into a numbered slot on the Button Hub.
- Arrange the buttons in ascending order from left to right along the shelf for standard user navigation.
| External Box Buttons | Button Hub side profile |
Secure Your Station
Finalize the physical setup to prevent accidental disconnections or safety hazards.
| Action Item | Best Practice |
| Cable Management | Route all wires away from the packing area to prevent snags. |
| Hub Mounting | Use the adhesive backing to press Button Hubs firmly onto the shelf. |
| Button Placement | Mount buttons level and evenly spaced for tactile recognition. |
| Power Confirmation | Ensure the red light on the Main Hub is active. |
Configuring Tap-to-Pack as an Audio Input/Output
On the Tap-to-Pack controller there is a microphone and speaker you can use in place of the default computer audio options. To control the volume of the output/speaker use the dial on the top right-hand corner of the Tap-to-Pack controller.
How to configure Tap-to-Pack Audio Input/Output
- Open the System Settings on the Mac/PC.
- Navigate to the Sound controls.
- Select ShipHero Tap-to-Pack as the output/speaker and input/mic as needed.
| Mac Example | PC Example |