Warehouse Configuration & Hardware

Tap-to-Pack is only compatible with Packing App v1.1.0 and higher. To download the latest version go to My Account > Apps page and download it for your operating system.Tap-to-Pack replaces keyboard and mouse interactions at your packing stations w... read more

Tap-to-Pack is only compatible with Packing App v1.1.0 and higher. To download the latest version go to My Account > Apps page and download it for your operating system.Setting up Tap-to-Pack hardware takes about five minutes per station. This arti... read more

Tap-to-Pack is only compatible with Packing App v1.1.0 and higher. To download the latest version go to My Account > Apps page and download it for your operating system.A Tap-to-Pack profile tells each button on your controller what to do. It maps ... read more

Tap-to-Pack supports NTAG215 NFC badges for logging in to the Tap-to-Pack controller. Each badge is linked to a specific user account so the system accurately tracks who is performing packing operations. While badges are not included with the contr... read more

Tap-to-Pack is only compatible with Packing App v1.1.0 and higher. To download the latest version go to My Account > Apps page and download it for your operating system.Use the following guide to resolve common hardware and software issues with you... read more

NOTE: Receive to Light lives behind a feature flag in ShipHero's WMS. To enable Receive to Light capability in your warehouse(s), please contact your CSM.Receive to Light is a feature that uses LED lights on our receiving and pick carts to allow fo... read more

ShipHero's Pack2Light setup gamifies your order fulfillment process while improving output and ensuring quality assurance in each package.Please take note specifically of the software requirements below and reference ourPack2Light Installation Guid... read more

Troubleshooting: Pack to Light This guide outlines the essential steps to troubleshoot connectivity and operational issues with the ShipHero Attainable Automation Pack to Light system. Ensure the Correct ShipHero Packing App Version The Pack to... read more

Pack2Light enhances warehouse efficiency by utilizing light modules to guide packers directly to the required items for each order. Integrated with the ShipHero packing application, it aims to increase packing speed and accuracy for single-order fu... read more

This document provides a guide to setting up and operating the ShipHero Pick2Light system. It covers the components, installation steps for the hardware on your picking cart, mobile app configuration, and basic troubleshooting. Overview Pick2Light ... read more

Pick to light allows for easier and faster picking by using light cues on picking carts in the warehouse. Through the scanning of QR codes, item bar codes and tote SKUs, pickers can easily find and place the picked items into the right location. Th... read more

Take an adaptive game controller, a few extra buttons, and a packing station, and what do you get? Tripled packing efficiency in your warehouse! Introduction Handheld barcode scanners revolutionized warehouse picking and packing. The technology is ... read more

Here is a guide for configuring and troubleshooting Socket Mobile scanners with the ShipHero mobile app.Supported Models: ShipHero supports the following Socket Mobile scanner models: 7Ci, 7Pi, 800 series, and 700 series.Configuring and Connecting ... read more

When downloading the ShipHero mobile app on an iOS device, please follow the steps below to enable trust and allow the app to run: Tap Settings > General > Profiles or Profiles & Device Management. Under the Enterprise App heading, you will see a ... read more

When trying to download the ShipHero Workstation App on your Mac, you might see a warning like "ShipHero.app" can't be opened because Apple cannot check it for malicious software. If you see this security warning, you can take the steps below to a... read more

NOTE: The ShipHero Workstation app is needed for printing from our web and mobile apps. For general printing of labels and invoices from your computer, we recommend using the Packing App.A workstation is a setup of printers and scales managed by th... read more

Using a Cubiscan is a fast and accurate way to capture the weights and measurements of your products.    Taking advantage of the QBIT-XFER software, you can have the measurements transferred to ShipHero as part of the receiving process eliminating ... read more

You can opt out of printing order invoices with an automation rule when shipping from shipping.shiphero.com. This feature allows users to set a rule to skip invoice printing, even when you click the Print invoice button. 3PLs may find this especial... read more

Note: This guide is for information purposes only. While every attempt is made to ensure that information is accurate and up-to-date, some information is subject to change. When troubleshooting printing issues on a Mac, one of the first steps is t... read more

The auto-print invoice setting automates document output during the packing process. This feature streamlines warehouse operations by reducing manual interactions and allowing packers to prepare the invoice for the parcel while the shipping label i... read more

If you have followed all of the troubleshooting steps in our Basic Printer Troubleshooting article but are still experiencing issues, it may mean that the workstation app data is corrupt or incompatible with the current version of the app. This art... read more

This article outlines basic printer troubleshooting. If, after following the below steps, you have more questions, please reach out to your Customer Support contact. Step 1: Confirm User is Assigned to Workstation Step 2: Confirm Workstation is Ass... read more

ShipHero ensures that every SKU in your warehouse is scannable by managing barcode generation automatically. This allows for seamless tracking from the moment an item is received until it is shipped to the customer.Table of Contents How Barcodes ar... read more