Connecting Your Shopify & Shopify+ Store to ShipHero

It is a relatively straightforward process to connect your Shopify and/or Shopify Plus store to ShipHero. This article will walk you through the steps. 

How to Connect Your Shopify/Shopify+ Store to ShipHero
How to Re-Authenticate Your Shopify / ShipHero Connection
Important Notes

How to Connect Your Shopify/Shopify+ Store to ShipHero

Follow these steps to connect your Shopify store for the first time:

1. Log into your ShipHero account at app.ShipHero.com

2. Navigate to My Account > Stores.

3. Tap the Add A New Store button located on the top right of the screen.

4. Select Shopify from the available options.

5. A screen will pop up outlining the steps to connect your Shopify store with ShipHero.

a. When you click Connect, you will be taken to the Shopify App Store to install the ShipHero App.

b. Once connected, click on Settings to configure the connection.

6. Click Connect.

How to Re-Authenticate Your Shopify / ShipHero Connection

1. Navigate to My Account > Stores and tap the Settings button located under Actions.
   
   
   
2. At the bottom of the page you will find a section called Re-Authenticate Your Store.
   
   
   
3. Click Re-Auth in the bottom lefthand corner.
   
   
   
4. You will be redirected to log into your Shopify store
5. You will see a message titled: "You are about to update ShipHero Inventory & Shipping" outlining the data that the ShipHero app has access to based on the selections you made when first setting up the connection.
6. Click Update app.

Important Notes

• ShipHero will link any imported products with matching SKUs to the existing product already in ShipHero. If the SKU does not already exist in ShipHero, a new product is created.
• Orders placed in Shopify will typically appear in ShipHero within a few seconds after the order was placed. Sometimes it can take several minutes.
• Typically, orders shipped in ShipHero will be updated in Shopify within a few minutes.
• When shipping orders in ShipHero, tracking information is sent to Shopify and the customer will receive an email notification with the tracking information of the shipment.