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Troubleshooting: Can't Add a Product to a Purchase Order

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Troubleshooting: Product not showing in the search results

If you are trying to add a product to a purchase order, you can do so by searching for the product. If it doesn't show up in your search results, you'll want to confirm that the product has a vendor assigned. The assigned vendor should match the vendor for the purchase order.

For more information please reference our article, How to Assign Products to Vendors in ShipHero.

Troubleshooting: Product not added to PO using the Auto Add feature

If you are trying to add a product to a Purchase Order using the Auto Add feature but the product does not get added, verify that the product has a reorder value greater than 0 on the product details page.

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