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Troubleshooting UPS Error: Mailer ID Required for SurePost

Updated

If you see the error "The Mailer ID is required on SurePost shipments" when generating a UPS SurePost label, the feature has not been fully activated on your UPS account.

This is a carrier-side configuration issue. ShipHero cannot bypass this requirement until your UPS account is authorized to transmit Mailer ID data.

Resolution Steps

  1. Identify the UPS account number receiving the error.
  2. Contact your UPS Account Representative or UPS technical support.
  3. Request that SurePost be activated for your account and that your Mailer ID be linked to your API credentials.
  4. Once UPS confirms activation, try generating the label again in ShipHero.
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