While most shipments utilize integrated carriers, ShipHero offers Generic Labels for alternative transportation and delivery methods. Using a Generic Label allows you to finalize an order without generating a carrier charge or communicating with external shipping APIs.
Table of Contents
- Common Use Cases for Generic Labels
- Key Benefits of Generic Labels
- How to Add a Tracking Number to a Generic Label
Common Use Cases for Generic Labels
Generic labels provide a flexible solution for workflows that do not require a traditional tracking number or carrier service.
| Scenario | Description |
|---|---|
| Local Pickup | When customers collect orders directly. The label identifies the shipment for the customer while moving the order to a "Fulfilled" status. |
| Local Delivery | When the warehouse team or a local courier delivers the product. This closes the order in ShipHero after the packing process is complete. |
| External Shipping Apps | When using a third-party service or specialized app to ship products after they have been packed within the ShipHero environment. |
Key Benefits of Generic Labels
- Cost Efficiency: Because these labels do not interface with carriers, they incur no additional shipping fees or carrier-related costs.
- Workflow Flexibility: They allow the packing team to follow standard procedures (Pick/Pack) and "ship" the order in the system to maintain accurate inventory and order history.
- Order Accountability: Even without a carrier, the label provides a physical reference for the shipment, ensuring the correct items are handed to the customer or local driver.
Generic labels are created without carrier tracking. You can add a Carrier, Method, and Tracking Number to a generic label after it's generated.
How to Add a Tracking Number to a Generic Label
Add a Carrier, Method, and Tracking Number to a generic label after it's generated. You can make this update from the shipping screen or from the order details page in app.shiphero.com.
Add a Tracking Number to a Generic Label from the Shipping Screen
This option is available on the Single Order and Single Item Batch Shipping screens.
- Generate a generic label on the Single Order or Single Item Batch Shipping screen.
- Click the three-dot menu next to the label.
- Select Add a tracking number.
- Enter the Carrier, Method, and Tracking Number, then save.
Add a Tracking Number to a Generic Label from the Order Details Page
- Open the order details page for the order that used a generic label.
- Click Add a tracking number next to the label in the Shipments section.
- Enter the tracking number and carrier information.
- Click Save.
| Shipping Screen | Order Details Page |
|---|---|