The ShipHero mobile app supports picking, packing, receiving, and inventory management. If the app is running slowly, follow the performance steps below. This article also covers a status that appears twice and batches that load slowly or hang.
1. Restart Your Device to Fix ShipHero Mobile App Performance
Restarting is the quickest and most effective first step.
- Press and hold the Sleep/Wake button until the slider appears.
- Drag the slider to turn the device off.
- Once off, press and hold the Sleep/Wake button again until you see the Apple logo.
2. Update the ShipHero Mobile App and Device Software
Running outdated software is a common cause of performance issues.
- App updates: Visit the Apple App Store to install the latest version of ShipHero.
- iOS updates: Make sure your device is running the latest iOS release.
3. Check Your Network Connection for the ShipHero Mobile App
A slow or unstable connection directly affects app performance.
- Test your speed: The app requires at least 5 Mbps upload and download. Run a speed test on the device you're using.
- Check your Wi-Fi signal: Test signal strength in different areas of your warehouse and try connecting to a different access point.
4. Troubleshoot Scanner Performance in the ShipHero Mobile App
If a connected scanner is causing issues, try the following:
- Restart and reconnect: Restart your mobile device and reconnect the scanner.
- Check the hardware: Confirm the scanner battery is charged and firmware is up to date. Try a different scanner to rule out a hardware issue.
- Rule out interference: Look for nearby sources of wireless interference and confirm the scanner is properly paired.
5. Optimize Your Device for the ShipHero Mobile App
Device-level settings can also impact app speed.
- Close background apps: Quit any apps or games running in the background.
- Adjust settings: Disable Background App Refresh, Auto-Update, and Transparency and Motion to free up memory and improve performance.
6. Handle an Interrupted MIB or SIB Batch in the ShipHero Mobile App
To resume an interrupted Multi-Item Batch (MIB), use mobile app version 2.15.19 or later and the new MIB picking interface. The picker who started the batch must reopen the app on the same device. Before resuming, ShipHero checks whether the batch is still valid. If its orders have already been picked or its picking locks were cleared, ShipHero discards the saved batch. Contact ShipHero Support to enable the new interface. Single Item Batch (SIB) cannot be resumed after an interruption. After resolving the device or network issue, start a new SIB batch.
Important
If the batch cannot be resumed, items the picker already scanned into a tote stay there. Go to the Totes page to see which orders were affected and whether they were fully or partially picked. For partially picked orders, clear the inventory from the tote so the order can be picked again. See How to Remove Inventory from a Tote.
Fix a Duplicate Default Status in the ShipHero Mobile App
A status can appear twice in the ShipHero mobile app when a custom order status has the same name as a system status. ShipHero has a system status named Default. If someone creates a custom status named Default, the app lists Default twice.
Custom order status names can't be edited. To remove the duplicate, create a new custom status with a different name and delete the old one. For naming rules and the names to avoid, see Overview: Order Statuses in ShipHero.
Fix Slow Batch Loading in the ShipHero Mobile App
The ShipHero mobile app can hang or fail to generate a pick path when a product's inventory sits only in unpickable locations. ShipHero's batching algorithm prioritizes items in pickable locations, so a batch can't build a valid pick path without them. Move the inventory to a pickable location with one of the two methods below.
Move Inventory to a Pickable Location in the ShipHero Mobile App
Use this method to move one product at a time.
- Open the ShipHero Mobile App and select Inventory from the main menu.
- Find the product by scanning its barcode or searching by SKU or name.
- Select Edit Inventory.
- Choose Location Transfer.
- Set the From Location to the unpickable location and the To Location to the pickable location.
- Confirm the transfer.
Move Many SKUs to Pickable Locations With Inventory Upload in ShipHero
Use this method on the web dashboard to move a large number of SKUs at once.
- Log in to app.shiphero.com.
- Download the Inventory Upload template and use it to update bin locations in bulk. See How to Use Inventory Upload in ShipHero for the full steps.