Asendia is an international e-commerce and mail solutions provider, jointly owned by La Poste (French) and Swiss Post. They offer a range of services including international parcel shipping, business mail, direct mail, and publication delivery to over 220 countries and territories.
Asendia USA is a major consolidator of international mail for the USPS, holding both Postal Qualified Wholesaler (PQW) and National Account status, according to Asendia USA. More information about Asendia and the services they provide can be found here.
What is the difference between Asendia and Asendia One?
Asendia is a legacy connection still supported by ShipHero for customers that are locked in to previous contracts with the carrier.
Asendia One has an upgraded API connection which has more functionality. The API was upgraded back in 2022 and is highly recommended over the legacy connection.
Supported Features and Limitations
| Asendia | Asendia One | |
| International Shipping | Yes | |
| Domestic Shipping | No | |
| Supported Shipping Methods | Only methods activated on your Asendia/Asendia One account will be shown in ShipHero. | |
| End- of- Day Manifests (required by Asendia) | Must be generated at the end of the day - ShipHero runs a daily clean up for carriers that require manifests. | |
| Rate Shopping | No - Methods must be mapped to orders or manually selected during the pack out process. Methods are not considered in the cheapest tools. | Yes - Rates can be surfaced in the quoting tools; therefore methods can used in the cheapest shipping methods and rate shopping tools. |
| Multi-Package Shipments | No - Labels for each package must be created separately in thew pack out process. | Yes - Multiple labels can be generated at once for orders requiring more than one package. |
How to Connect Asendia (Legacy connection)
- Go to the Carriers page and select Connect Carrier.
- Select Asendia from the dropdown list.
- Fill in the required information on form:
- Profile and Warehouse
- Asendia Account number
- Asendia account Username and Asendia account Password
- Click Connect.
How to Connect Asendia One
- Go to the Carriers page and select Connect Carrier.
- Select Asendia One from the dropdown list.
- Fill in the required information on form:
- Profile and Warehouse
- Asendia Account number
- Asendia One API Key
- Processing Location
- Asendia account Username and Asendia account Password
- Click Connect.
Be Sure to Generate End-of-Day Manifests!
Asendia requires the generation of your shipping manifest at the end-of-day before the orders are picked up. A manifest is an electronic and printable document containing a list of shipments that need to be handed over to the Asendia carrier for transport, and it's crucial for accurate billing and proper processing.
How to Generate a Manifest
Once generated, the manifest is sent to Asendia electronically. You can export as CSV in the future if you are keeping records internally.
- Go to the Orders > Manifests page.
- Click Create Manifest.
- Select Asendia/Asendia One from the carrier dropdown, the warehouse you are shipping from, and the date of the shipments you want listed in your manifest. For multi-warehouse accounts, manifests must be generated for each warehouse location separately.
- Hit Generate.
Important Reminders when Connecting a Carrier Account
- Using Custom Profiles: Custom profiles allow you to connect the same carrier account multiple times with unique settings, such as specific Incoterms or 3rd Party Billing. For these settings to apply, the order must be assigned to that specific profile. If the assigned profile lacks a connected carrier, ShipHero will automatically use the carrier account connected the warehouse’s default profile for the selected shipping method. This ensures your specialized billing and shipping terms are applied correctly to every label. Visit the following article for more information on How to Use Warehouse Profiles.
- Multi-Warehouse Accounts: To generate labels from multiple warehouses, you must connect your carrier account to each individual location in ShipHero to avoid shipping errors or billing discrepancies. Please consult your carrier to determine if a single account number supports multiple origins or if unique accounts are required for each site. This is especially critical for international locations, as carrier operations vary by country.
- Note for 3PLs: When connecting a new carrier account to ShipHero, double check your 3PL Clients' Settings to ensure you are connecting the carrier account to the correct ShipHero account; if Use Customer's Shipping Accounts is enabled the carrier account must be connected at the child account level, if Use Customer's Shipping Account is not enabled, the carrier account needs to be enabled at the 3PL level. More information about Managing 3PL Client Settings can be found here.