If you plan to add DHL eCommerce to your carrier listing, there are a few steps to get this linked to your ShipHero account.
How to connect to ShipHero
- Navigate to the carrier section of ShipHero.
- Click Connect Carrier> Select DHL eCommerce from the list and input the needed information.
- Profile - Which address will be printed on the invoice.
- Warehouse - The warehouse that will use the shipping carrier.
- Account Number.
- DHL Facility Code - This should always have "US" and a "1" in it, regardless of where you are sending parcels to (Example: USORD1).
- DHL Client ID.
- DHL Client Secret. API password
We are an approved 3PV. Sample Labels and Manifests are not required. With that said, it is very important once you start using DHL eCommerce in ShipHero that you follow the daily close-out procedures. Here is a short video that explains how to close out Manifests.
Reseller Rates
Note: The ShipHero web service cannot be used to obtain rates for reseller accounts due to DHL limits. Per the reseller agreement, the reseller is responsible for providing a means of obtaining rates.
Important Reminders when Connecting a Carrier Account
- Using Custom Profiles: Custom profiles allow you to connect the same carrier account multiple times with unique settings, such as specific Incoterms or 3rd Party Billing. For these settings to apply, the order must be assigned to that specific profile. If the assigned profile lacks a connected carrier, ShipHero will automatically use the carrier account connected the warehouse’s default profile for the selected shipping method. This ensures your specialized billing and shipping terms are applied correctly to every label. Visit the following article for more information on How to Use Warehouse Profiles.
- Multi-Warehouse Accounts: To generate labels from multiple warehouses, you must connect your carrier account to each individual location in ShipHero to avoid shipping errors or billing discrepancies. Please consult your carrier to determine if a single account number supports multiple origins or if unique accounts are required for each site. This is especially critical for international locations, as carrier operations vary by country.
- Note for 3PLs: When connecting a new carrier account to ShipHero, double check your 3PL Clients' Settings to ensure you are connecting the carrier account to the correct ShipHero account; if Use Customer's Shipping Accounts is enabled the carrier account must be connected at the child account level, if Use Customer's Shipping Account is not enabled, the carrier account needs to be enabled at the 3PL level. More information about Managing 3PL Client Settings can be found here.