Connecting DHL eCommerce to your ShipHero account allows you to generate labels and manage shipments directly from your warehouse. Follow the steps below to integrate this carrier.
Before You Begin
- Account setup: Review Before You Connect a Carrier Account in ShipHero for custom profiles, multi-warehouse accounts, and 3PL client settings.
Table of Contents
Things to Consider
- No samples required: ShipHero is an approved third-party vendor for DHL eCommerce; therefore, sample labels and manifests are not required for carrier approval.
- Mandatory closeouts: You must follow daily close-out procedures once you begin shipping. Watch this video for instructions on managing manifests.
- Reseller rates: The ShipHero web service cannot obtain rates for reseller accounts due to DHL API limitations. Per your reseller agreement, the reseller is responsible for providing the means to obtain shipping rates.
How to Connect DHL eCommerce to ShipHero
- Navigate to the Shipping > Carriers page and click Connect Carrier.
- Select DHL eCommerce from the list and enter the required information.
- Click Connect.
Connection Fields Defined
| Field Name | Description |
|---|---|
| Profile | Select the profile that determines which address prints on the invoice. |
| Warehouse | Select the specific warehouse that will use this carrier connection. |
| Pickup Number | Your unique DHL pickup number. |
| DHL Facility Code | This code must include "US" and a "1" (e.g., USORD1), regardless of the destination. |
| DHL Client ID | Provided by your DHL representative. |
| DHL Client Secret | Your API password provided by DHL. |