The Live Shipping Board is a real-time performance dashboard for each warehouse. It shows picker or packer activity, depending on which user type you're viewing, along with outstanding order volume and daily fulfillment targets. Open it by selecting View live shipping board on the HeroBoard, or by selecting a warehouse name in the HeroBoard's Warehouse Overview Table.
A breadcrumb at the top of the Live Shipping Board links back to the HeroBoard, and a Fullscreen mode button in the page header expands the board to fill the screen, useful for warehouse floor displays. The board itself is made up of three sections: a header, a performance table, and a summary at the bottom of the page.
Before You Begin
- Account limitations: 3PL clients are completely blocked from the Live Shipping Board.
For an overall view of how many orders remain by status and warehouse, see Overview: Hero Board Dashboard.
Table of Contents
- Live Shipping Board Available Filters
- How Time Ranges Work on the Live Shipping Board
- Live Shipping Board Header Section
- Live Shipping Board Table Section
- Live Shipping Board Summary Section
Live Shipping Board Available Filters
Filters let you customize the data shown on the Live Shipping Board.
| Filter | What it does |
|---|---|
| Warehouse | Select one warehouse to view. Only one warehouse can be selected at a time. |
| Unit | Switch the reporting unit between orders and items. |
| Time range | Set a start and end hour for the data window you want to see. |
| Customer | 3PL accounts only. Filter by specific client accounts. |
| Ship by date | Show orders or items by urgency: Any Date, Due Today, or Late. |
| Users | Filter by a specific packer or picker by name, or view all active users at once. |
| Packing type | Packers view only. Include or exclude orders based on how they were processed: Single Order (including batches) or Bulk Ship. Managers may exclude Bulk Ship orders because bulk shipping is a different process from standard order processing and can skew performance numbers if counted together. |
The board supports both pickers and packers as the user type you're viewing. Which columns and filters appear, including Packing type, depends on whether you're viewing pickers or packers.
Bookmarking and Sharing Live Shipping Board Views
In a web browser, the Live Shipping Board's URL updates as you apply filters. Bookmark or share that URL to return to the same filtered view instantly.
Pro-Tip
Use these unique URLs to create direct links for specific warehouses, packer or picker groups, or high-priority 3PL clients.
How Time Ranges Work on the Live Shipping Board
The Live Shipping Board's Time range filter uses hours of the current day, not fixed calendar timestamps. Setting a start and end time (for example, 8 to 17 for 8 AM to 5 PM) applies that window to today's date in your account's local timezone, so the same filter shows the correct hours no matter where your warehouse is located.
When Ship by date is set to Due Today or Late, the Live Shipping Board also factors in each order's required ship date, so the counts reflect what's actually due or overdue, not just what happened during the selected hours.
Live Shipping Board Header Section
The header at the top of the Live Shipping Board shows three real-time metrics for the packers or pickers you're viewing.
- Remaining: the total orders or items still outstanding, split out per packer or picker. When the Ship by date filter is set to Due Today or Late, matching counts appear here too.
- Summary area chart: a per-hour throughput chart comparing actual shipments against the average rate across your selected time range.
- Goal: the number of orders or items each packer or picker needs to finish per hour to complete all remaining work on time.
Live Shipping Board Table Section
Below the header, the Live Shipping Board table shows performance for each packer or picker in the warehouse.
- Each row identifies one user. The table header shows the total number of users in the current view.
- A column appears for each hour in your selected time range, showing that user's totals for the hour.
- A Total column shows each user's grand total across the whole time range.
- An Average column shows each user's overall average.
Live Shipping Board Summary Section
At the bottom of the Live Shipping Board, the Summary section gives a warehouse-level snapshot.
- The warehouse name, the current date and time, and any selected customer accounts.
- Shipped: orders or items already shipped, broken down by Late and Due Today.
- A progress chart showing the percentage of work completed.
- Remaining: orders or items still outstanding, broken down by Late and Due Today.
- In Totes: orders or items sitting in totes, broken down by Late and Due Today.
- Locked: locked orders or items, broken down by Late and Due Today.