Connecting an Endicia (USPS) Account to ShipHero

Endicia provides USPS shipping services within the ShipHero platform. To ensure a successful integration, please follow the specialized setup requirements outlined below. You have several options when connecting Endicia to ShipHero

Signing up for an Endicia Account through ShipHero

By signing up for an endicia account through ShipHero you get the benefits of (Discounted Rates and FREE USPS Tracking, FREE Supplies to Your Door, FREE Package Pickup, NO Surcharges for Residential Delivery and Saturday Delivery, Easy and Convenient Return Options)

Steps to Sign-Up

1. Go to the Shipping > Carriers page, click the Connect carriers button and select Endicia USPS from the list of available carriers. You will receive a pop-up to navigate to the Legacy Shipping > Carriers page.
2. Once on the legacy page, select Endicia (USPS) from the Add a new carrier dropdown. 
3. In the pop-up select the Sign up link, this will open a window to Create Your Endicia Account.

4. Enter the required information and select Create.

   When the Create button is selected ShipHero sends the information to Endicia requesting the new account. 

   • If Endicia returns an error message, the system returns a 500 error to the user
   • If successful, the response contains an Account ID and Confirmation Number.

IMPORTANT: When a new Endicia account is created through ShipHero it is automatically connected to the Primary warehouse's default profile. If you need to connect it to additional warehouses or custom profiles you need to partner with ShipHero Support as mentioned in the following section.

Connecting an Existing Endicia Account

If you need to connect an existing Endicia account or have NSA rates with Endicia you need to partner with the ShipHero Support team to connect your account.

Required Information:

Support cannot provide your PassPhrase to you due to confidentiality. If you do not know your software PassPhrase, you must request it directly from Endicia to be sent to your registered email.

Label Creation and Services

When a shipment is processed, ShipHero sends an XML request to Endicia and receives a digital label image. Addresses are automatically validated against USPS standards during this process.

• Supported Sizes: Labels are available in 4x6 and 6x4 formats.
• Signature Options: You may configure standard Signature Confirmation or Adult Signature requirements.
• Insurance: Endicia supports package insurance, including ParcelGuard options.
• Hazardous Materials: The system supports Hazmat declarations and dangerous goods flags in customs forms.

Exception for shipments to Puerto Rico: When shipping to Puerto Rico through USPS, make sure the address shows: Country: US and State: PR; this is an exception for Endicia only as all other carriers require to have Puerto Rico as the country.

International Shipping and Customs

For international shipments, ShipHero automatically generates customs documentation, such as the CN22 (FORM2976).

Return labels are not supported for APO/FPO/DPO addresses.

Available Settings After Connecting an Endicia Account

Managing your shipping carriers effectively is the backbone of a smooth warehouse operation. When using Endicia for your USPS shipments within ShipHero, fine-tuning your connection settings ensures that your rates are accurate, your manifests are timely, and your returns process is cost-effective.

Once you have connected your Endicia account, you can manage the account settings by navigating to the Lagacay Shipping > Carriers page and selecting the Settings button on your Endicia connection.

Pro-TipTo speed up your end-of-day process, ensure your Cut-Off Time is set at least 30 minutes before your actual pickup. This gives your team a buffer to finalize the manifest and ensures all packages packed right up to the deadline are included on the daily SCAN form.

Saving Costs with Pay-On-Use Return Labels

Endicia charges for postage the moment a label is printed. However, Pay-On-Use Return Labels allow you to provide a return label to a customer while only being charged if that label is actually scanned into the mail stream.

• The Benefit: You do not tie up capital in prepaid return labels that may never be used.
• Requirements: You must contact your Endicia representative to enable this feature on your account before toggling it on in ShipHero.
• Restrictions: This feature is not available for military (APO/FPO/DPO) addresses.
• Supported Methods: Priority, Express, First Class, and ParcelSelect.

Resolving Endicia Error: Pay-On-Use Return Labels Not Enabled

When attempting to generate labels, you may encounter the following error message: "The ability to print standalone Pay-on-Use Return labels is not enabled for your account. Error encountered (Log ID: 34255)"

This error is generated by Endicia and indicates that the Pay-On-Use Return Label service is not currently active on your carrier account. You have two options to resolve this issue: enabling the service with the carrier or disabling the requirement within ShipHero.

If you require assistance, contact Endicia directly at 800-576-3279 (extension 140). You will need your account number. If you do not have this on hand, ShipHero Support can provide the reference number for you.

Correcting Your Mailing Origin (Mailed From ZIP)

Sometimes your official business return address is in a different location than your actual shipping warehouse. To ensure the USPS calculates zones correctly and displays the right origin, you use the Mailed From ZIP.

Example: Your office is in New York (10001), but your warehouse is in California (90210). By setting this to 90210, your labels will reflect the California origin in the top-right corner. This ensures the correct shipping zone is applied to your rates.

Important Reminders when Connecting a Carrier Account

• Using Custom Profiles: Custom profiles allow you to connect the same carrier account multiple times with unique settings, such as specific Incoterms or 3rd Party Billing. For these settings to apply, the order must be assigned to that specific profile. If the assigned profile lacks a connected carrier, ShipHero will automatically use the carrier account connected the warehouse’s default profile for the selected shipping method. This ensures your specialized billing and shipping terms are applied correctly to every label. Visit the following article for more information on How to Use Warehouse Profiles.
• Multi-Warehouse Accounts: To generate labels from multiple warehouses, you must connect your carrier account to each individual location in ShipHero to avoid shipping errors or billing discrepancies. Please consult your carrier to determine if a single account number supports multiple origins or if unique accounts are required for each site. This is especially critical for international locations, as carrier operations vary by country.
• Note for 3PLs: When connecting a new carrier account to ShipHero, double check your 3PL Clients' Settings to ensure you are connecting the carrier account to the correct ShipHero account; if Use Customer's Shipping Accounts is enabled the carrier account must be connected at the child account level, if Use Customer's Shipping Account is not enabled, the carrier account needs to be enabled at the 3PL level. More information about Managing 3PL Client Settings can be found here.