Troubleshooting kits requires a clear understanding of how components and parent SKUs interact within ShipHero. This guide covers best practices and common resolution steps for inventory allocation issues.
Important Limitations and Best Practices
To maintain data integrity and prevent fulfillment errors, adhere to the following guidelines:
- Avoid Nested Kits: It is best practice to avoid creating kits within kits. For example, do not combine a "6-pack kit of milk chocolate" and a "12-pack kit of dark chocolate" into a larger "Chocolate Box" kit. This complexity often leads to inventory miscalculations.
- Modify with Caution: Do not change a kit's components or kit type if there are existing unfulfilled orders. Modifying a kit while orders are pending can cause incorrect inventory syncing. Always fulfill existing orders before updating kit configurations.
- Multi-Warehouse Behavior: Kits are not unique to a specific warehouse. A kit created in one warehouse is automatically configured across all other warehouses where that SKU exists.
- 3PL Requirements: If you are operating a 3PL, all kit creation and editing must be performed within the specific Client Account rather than the 3PL primary account.
Always verify that your kit components are in stock before troubleshooting allocation, as the parent kit will only show as available if all underlying components are available.
Kit Allocation Troubleshooting
If kit components are not allocating to orders correctly, use the following table to identify and resolve the issue:
| Troubleshooting Step | Action Required |
| Configuration Audit | Verify the kit setup matches your intended component quantities. Example: 1 Kit = 2 units of SKU-A. |
| Inventory Check | Ensure all individual components have sufficient Available inventory in the correct warehouse. |
| Order Reprocessing | If settings are correct but allocation is missing, use the "Reprocess" action on the order page to refresh the allocation logic. |
| Marketplace Sync (Amazon FBM) | Double-check that kit component quantities match your marketplace listings exactly to prevent over-selling. |