Labels generated on wholesale orders can be voided or discarded to allow for adjustments to packing details. These actions can be performed individually or in bulk, provided the order has not yet reached Fulfilled status.
Important
Some carriers enforce a strict timeframe for voiding. If the limit has passed, you will see an error: "Voiding labels for this shipment is no longer possible."
Table of Contents
- How to Void Labels on Courier Wholesale Orders
- Discarding Freight Labels
- What to do After Voiding or Discarding Labels
How to Void Labels on Courier Wholesale Orders
Important
Voiding is only available when the order is in Packed, Ready to Print, Warehouse Completed, or Label Error status. Labels cannot be voided once the order has reached Fulfilled status.
To void labels on a Courier wholesale order:
- Open the wholesale order and navigate to the Shipping and packing labels section.
- Check the box next to the labels and select Void label from the bulk action menu.
- The order status changes to Voiding labels and reverts to Packed once the process is complete.
| Void in Progress | Void Complete |
|---|---|
Voiding API-Generated Labels
ShipHero allows you to void labels generated via the API for Courier Wholesale orders to unblock order processing. However, this void does not automatically sync back to the carrier API. You must manually void the label in the carrier's external system (e.g., UPS.com or FedEx.com) to ensure billing accuracy.
Voiding Grouped Labels
When a carrier supports multi-package shipments (MPS), ShipHero automatically groups labels into batches based on the carrier's package limit. Because MPS relies on a shared tracking ID, you can only void a complete batch. The Void button will be disabled if you select a single label within an MPS group.
| Batch group selected: Voiding Allowed | Box within a group selected: Voiding NOT Allowed |
|---|---|
Discarding Freight Labels
To make packing adjustments after a Freight wholesale order has been staged, you can discard the existing labels using the Discard Labels button.
Important
ShipHero only supports discarding all Freight labels at once — this action cannot be performed on individual labels.
To discard freight labels:
- Open the wholesale order and navigate to the Shipping and packing labels section.
- Click Discard labels.
- Confirm by clicking Discard in the confirmation modal.
- The Freight order returns to Packed status once labels are discarded.
What to do After Voiding or Discarding Labels
If you need to change the contents of a box or pallet, select Edit packing layout to enable packing tasks. After completing your changes, mark the order as Packing Complete to generate new labels for the modified packages.
EDI Wholesale Orders: If labels were voided or discarded after an ASN was sent to your EDI platform, you must resubmit the new ASN after making adjustments and regenerating the labels.
Partial Voids: When a partial void is completed, only the boxes without valid labels will appear as active in the packing layout. In this state, you can update the box type or weight.