Labels generated on wholesale orders can be voided or discarded to allow for adjustments to packing details. These actions can be performed individually or in bulk, provided the order has not yet been set to a Fulfilled status.
IMPORTANT: Some carriers enforce a strict timeframe for voiding. If the limit has passed, you will see an error stating: "Voiding labels for this shipment is no longer possible."
IMPORTANT:Voiding is only available when the order is inPacked, Ready to print, Warehouse Completed, or Label Error statuses. Labels cannot be voided once the wholesale order has reached the Fulfilled status.
To void labels on a Courier wholesale order:
Open the wholesale order and navigate to the Shipping and packing labels section.
Check the box next to the labels and select the Void label option from the bulk action menu.
The order status will change to Voiding labels and then revert to Packed status once the process is complete.
Navigation example of voiding labels for a courier order where labels are not grouped together.
Void in Progress
Void Complete
IMPORTANT Voiding API-Generated Labels: ShipHero allows you to void labels generated via the API for Courier Wholesale orders to unblock order processing. However, because this void does not automatically sync back to the carrier API, you must manually void the label in the carrier’s external system (e.g., UPS.com or FedEx.com) to ensure billing accuracy.
Voiding Grouped Labels
When a carrier supports multi-package, the system automatically groups labels into batches based on that carrier's specific limit. Because MPS relies on a shared tracking ID, you can only void a complete batch. The "Void" button will be disabled if you try to select a single label within an MPS group.
Batch group selected: Voiding Allowed
Box within a group selected: Voiding NOT Allowed
Discarding Freight Labels
To allow for packing adjustments after a Freight wholesale order has been staged, you can discard the existing labels using the Discard Labels button.
IMPORTANT: ShipHero only supports discarding all Freight labels at once; this action cannot be completed for individual labels.
To discard freight labels:
Open the wholesale order and navigate to the Shipping and packing labels section.
Click the Discard labels button.
Confirm the action by selecting Discard in the confirmation modal.
After the labels are discarded, the Freight order returns to a Packed status.
What to do After Voiding or Discarding Labels
If you must change the contents of a box or pallet, select Edit packing layout to enable packing tasks. After completing changes, mark the order as Packing Complete to generate new labels for the modified packages.
EDI Wholesale Orders: If labels were voided or discarded after an ASN was sent to your EDI platform, you must resubmit the new ASN after making the required adjustments and regenerating the labels.
Partial Voids: When a partial void is completed, only the boxes without valid labels will appear as active in the packing layout. In this state, you can update the box type or weight.