The label generation process may fail for several reasons, such as connection issues or non-compliance with carrier requirements regarding box types, weights, or dimensions. If a carrier returns an error for a wholesale order, the following actions occur within ShipHero:
Table of Contents
Identifying Label Errors
When a carrier cannot process a label request, the system provides visual indicators to help you identify the specific problem:
- The wholesale order status updates to Label Error.
- The specific package(s) causing the error are highlighted, and a brief description is displayed in the Shipping label column.
Pro-Tip
Click the View details option to see the full error message received from the Carrier:
Troubleshooting and Support
Depending on the specific error message, you may be able to resolve the issue by adjusting order details (such as weight or address) or by contacting support for technical failures.
| Error Type | Recommended Action |
|---|---|
| Validation Error | Check the package weight, dimensions, and recipient address for accuracy. |
| Server Error | Wait a few minutes and attempt to generate the label again. If the error persists, contact ShipHero Support. |
Server errors can be caused by temporary outages on the carrier's side or within ShipHero. If re-attempting label generation does not work after a short wait, please contact ShipHero Support for further investigation.