Return label fees charge a client for the return shipping label on an RMA. The fee supports a flat rate per label plus an optional percentage of the label cost, and can be filtered by carrier, shipping method, package weight, and order profile. A default mode is available to charge every completed return label regardless of filter criteria.
For an overview of all available fee types, see Overview: 3PL Billing Fees. To charge per returned item in addition to the label cost, see How to Set Up Return Item Fees in 3PL Billing. For how charges are calculated and how filter matching works, see How Return Fees Are Calculated in 3PL Billing.
Before You Begin
Return label fees are configured inside a billing profile. You must have an existing billing profile to add fees to. See How to Create a 3PL Client Billing Profile.
Table of Contents
- How to Set Up Return Label Fees in 3PL Billing
- Return Label Fee Rate Fields
- Return Label Fee Filter Options
How to Set Up Return Label Fees in 3PL Billing
- Go to 3PL Billing > Billing Profiles and select a billing profile.
- Select the Fees tab, then click Returns > Add Fee > By Return Label.
- Configure the rate fields and any filter options. See Return Label Fee Rate Fields and Return Label Fee Filter Options below.
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Click Save.
Important
Return label fees are only triggered when the RMA status is updated to Complete — not when inventory is received at the warehouse. See How Return Fees Are Calculated in 3PL Billing for full details.
Return Label Fee Rate Fields
| Field | Description |
|---|---|
| Flat rate | A fixed dollar amount charged per matching return label. |
| Include base cost | When enabled, adds the carrier's actual label cost to the charge. When disabled, only the flat rate applies and the percentage rate must be zero. |
| Percentage rate | A percentage of the label cost added to the charge. Only applies when Include base cost is enabled. |
Return Label Fee Filter Options
A label must match all configured filter conditions to generate a charge. Filters are optional — if no filters are configured, the fee applies based on the default flag setting.
| Filter | Behavior |
|---|---|
| Carriers | The label's carrier must match one of the fee's configured carriers. |
| Shipping methods | The label's carrier and shipping method must match one of the fee's configured carrier/method pairs. |
| Create label webhooks | The label must have carrier set to api with a matching webhook shipping method. |
| Weight range | The label weight (in oz) must fall within the configured minimum and maximum range. |
| Order profiles | If configured, the label's associated order must match one of the fee's configured order profiles or tags. |
| Default flag | When enabled, bypasses all filter criteria — charges every completed return label regardless of carrier, method, weight, or order profile. A default fee cannot have any filters defined. |
For details on how filter matching is evaluated and how the default flag interacts with other fees, see How Return Fees Are Calculated in 3PL Billing.