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Troubleshooting: GOFO Errors and Limitations

Updated

GOFO supports core domestic shipping in ShipHero, but several features are not available. Review the limitations below before troubleshooting a shipping issue.

For setup instructions, see How to Connect GOFO to ShipHero.

Table of Contents

Known GOFO Limitations in ShipHero

The following features are not available with GOFO in ShipHero at this time.

Limitation Detail
International Shipping GOFO is domestic only. International orders are blocked at the rate-shopping stage and will not be rated or shipped via GOFO.
Return Label Creation Automated return labels are not available. Return shipments can be tracked in ShipHero, but the label must be created outside the platform.
Multi-Package Label Generation GOFO does not support generating multiple labels in a single request. Multi-package shipments are processed as individual label requests, which may take longer than with other carriers.

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