Connect your OnTrac account to ShipHero to start getting OnTrac rate quotes and creating OnTrac labels for domestic shipments.
Before You Begin
Get your OnTrac Web Services ID (WSID), Web Services key (WSKey), and customer branch number from your OnTrac account representative before you start. Decide your pickup type and undeliverable package handling too: once you connect OnTrac, you can't change your WSID, WSKey, or third-party billing account without reconnecting the account.
New to OnTrac? See Overview: OnTrac in ShipHero for supported services and features before you connect.
Table of Contents
How to Connect OnTrac to ShipHero
- Go to Shipping > Carriers and click Connect Carrier.
- Select OnTrac from the carrier dropdown menu.
- Enter your OnTrac account and shipping details. Required fields are marked with an asterisk (*).
- Click Connect.
Required OnTrac Connection Fields
| Field | Description |
|---|---|
| WSID (Required) | Your OnTrac Web Services ID. Your OnTrac account representative provides this. |
| WSKey (Required) | Your OnTrac Web Services key. Your OnTrac account representative provides this. |
| Customer Branch (Required) | Your OnTrac customer branch number. This also displays as your account number in ShipHero. |
| Injection Facility Code | The OnTrac facility code for the location where your shipments enter the OnTrac network, if your account uses one. Leave blank if you don't have one. |
| Pickup Cut-Off Time (Required) | Determines the shipping date printed on the label. Once the Cut-Off Time is reached, the labels will be generated for the following day. Defaults to 3:00 PM. If you create a label after this time, OnTrac schedules pickup for the next day. |
| Tender Time (Required) | The time ShipHero tells OnTrac to expect your shipments each day. Defaults to 7:00 PM UTC. |
| Pickup Type (Required) | How OnTrac collects your packages. Choose OnTrac Pickup or None. |
| Undeliverable Package Handling (Required) | Choose Return to Sender to have OnTrac send undeliverable packages back to your address, or No Return to Sender (NoRTS) to tell OnTrac not to send the package back to you. |
| Tender-At Address (Required) | The address, phone number, and driver instructions for where OnTrac picks up your packages. |
| Third-Party Billing Account | Bill your OnTrac shipping charges to a different account instead of your connected account. |
Important
Confirm with OnTrac what happens to a package when you choose No Return to Sender (NoRTS). ShipHero passes this choice to OnTrac, but OnTrac controls how it handles a package it can't deliver.
Important
OnTrac bills for a label once it scans the package into its network, not when you print the label. Void any label you don't plan to use so you aren't charged for it.
Available OnTrac Settings After Connecting
| Setting | Description |
|---|---|
| Disable Quoting | Do not include this carrier as part of quoting or cheapest. |
| Customer Branch | Update your OnTrac customer branch number. |
| Injection Facility Code | Add or update your OnTrac facility code. |
| Cut-Off Time | Determines the shipping date printed on the label. Once the Cut-Off Time is reached, the labels will be generated for the following day. |
| Tender Time | Change the time ShipHero tells OnTrac to expect your shipments. |
| Pickup Type | Switch between OnTrac Pickup and None. |
| Undeliverable Package Handling | Switch between Return to Sender and No Return to Sender (NoRTS). |
| Tender-At Address | Update the pickup address. |
To update your WSID, WSKey, third-party billing account, tender-at phone number, or driver instructions, reconnect your OnTrac account. These fields aren't available on the edit screen.
Important Reminders
- Using Custom Profiles: Custom profiles let you connect the same carrier account multiple times with unique settings. For these settings to apply, the order must be assigned to that specific profile. See How to Use Warehouse Profiles.
- Multi-Warehouse Accounts: To generate labels from multiple warehouses, connect your OnTrac account to each individual location in ShipHero to avoid shipping errors or billing discrepancies.
- Note for 3PLs: When connecting a new OnTrac account, check your 3PL client settings to confirm you're connecting the account at the correct level (client or 3PL). See Managing 3PL Client Settings.