ShipHero's location properties allow you to store inventory in non-pickable locations such as overstock bins, pallets, and staging areas. For an order to be pickable, all required inventory must be in a pickable location. When pickable locations do not have enough inventory, the order status shows Is Pickable: No.
- Pickable locations are easy-access locations along the pick path, and inventory there is available for order fulfillment.
- Non-pickable locations are overstock, pallet, or staging locations, and inventory there must be replenished to a pickable location before orders can be fulfilled.
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What to Do When a ShipHero Order Is Not Pickable
Go to the Manage Orders page and check the Is Pickable status column to identify affected orders.
When an order shows Is Pickable: No, check your replenishment report and move inventory from a non-pickable location to a pickable one. See Overview: Replenishment Report.
Questions About Pickable Status in ShipHero
Why is my order "Ready to Ship: Yes" but "Pickable: No"?
The Ready to Ship status does not account for whether inventory is in a pickable location. It only checks criteria such as whether inventory is in stock and whether the order has any address or fraud holds. Because of this distinction, an order can be marked Ready to Ship: Yes and Pickable: No at the same time.
Does "not pickable" mean my inventory is out of stock?
Not necessarily. When an item is out of stock, there is none in a pickable location and the order is not pickable, and the SKU also shows as backordered on the order. A SKU can also have inventory available only in a non-pickable location. In that case the SKU does not show as backordered, but the order stays not pickable until the inventory is replenished to a pickable location.
Will a non-pickable order show in a multi-item batch on the mobile app?
No. The order does not appear for pickers in the ShipHero Mobile App until the SKU is replenished to a pickable location.
I have stock in a pickable location, so why is my order still not pickable?
The most likely cause is that other orders have already been allocated to the inventory in that location. Inventory is reserved for an order until it ships or is moved, so a location can show available stock that is already committed to a different batch.
Example: You have 3 hats in pickable bin A-01 and three orders:
| Order | Quantity |
|---|---|
| M01 | 1 hat |
| M02 | 2 hats |
| M03 | 1 hat |
The 3 hats in stock cover M01 and M02, but the three orders need 4 hats in total. Once any two orders are batched, the third becomes not pickable, and replenishment is required before the remaining order can be fulfilled.