This article explains the Returns menu in the ShipHero Web Dashboard.
All Returns
View all returns generated within ShipHero or through the ShipHero iframe here. You can filter by Status, Warehouse, and Date.
The Column Visibility tab allows control over which fields you view on the page. You have the option to export the data to CSV or PDF.
Items
This section provides a list of returned items within a specific timeframe. You can sort by Warehouse, Return Status, Date, and whether or not the item was received or restocked.
The Column Visibility tab allows control over which fields you view on the page. You have the option to export the data to CSV or PDF.
Codes
Navigate to the Returns > Codes page to control the reasons availabel for returns on your ecommerce poratal and who is responsible for paying the shipping fee.
By default, ShipHero provides the following commonly used return codes that can be selected as reasons for return:
- Found it cheaper
- No longer wants
- Ordered by accident
- Shipping error
- Too big
- Too small
You can delete codes that do not apply to your business and create new codes that make sense for your warehouse. Click on the description of a code to edit and select the return types applicable to each code. You can select whether you want the code to appear for internal use only or if you require a customer to call the store phone number for specific return reasons.
The Column Visibility tab allows control over which fields you view on the page. You have the option to export the data to CSV or PDF.
Shipping Carriers
Specify which shipping carriers and methods are allowed for return shipments. These are the only shipping methods customers will be able to select when generating a return through your store if you use ShipHero’s iframe code. Navigate to My Account > Settings > Customer Returns to copy and paste the provided code onto your website.
Statuses
Return statuses are used to determine which part of the process the return order (RMA) has reached. Below are the 3 default statuses available in ShipHero; you also have the option to create custom statuses as explained later in this article.
- Pending: returned item(s) have yet to be received at the warehouse.
- Warehouse Complete: received the item(s) back into the warehouse.
- Complete: The return order is completed in ShipHero.
You may want to create custom return statuses. These statuses will appear on the RMA page, which you can then update the status to your preferred choice. Custom return statuses are commonly used for creating a Cancel status. For example, this would apply if the user incorrectly generated an RMA, such as the incorrect product being chosen to be returned on an order with multiple products.