By default, order discounts are not automatically applied to the customs value in ShipHero. To reflect a discounted price on your customs declarations, you must enable this feature using an automation rule.
For more information about how the customs value of a product is identified, please visit our article on Customs Values and Kits.
Important Limitations and Requirements
- Discount Amount Required: If the Discount Amount field is empty or set to $0, no discount will be applied to the customs value, even if the automation rule is turned on.
- Editing Window: You can manually edit or enter the discount amount at any time before the label is generated. ShipHero uses the specific amount present in the system at the exact moment of shipping to calculate the final value.
- 100% Discounts: Discounts cannot be applied if they cover 100% of the order value. In these cases, the system will use the full customs value.
Tax Liability Note: Even for free or heavily discounted shipments, items are still subject to duties and taxes. As the exporter, you are responsible for including customs-only value statements on your commercial invoices.
How to Enable This Feature
To apply discounts to your customs forms, create an automation rule with the Action: Apply Discount to Customs Value set to "On". When this rule is active, ShipHero enables a flag for the order. At the moment your shipping label is generated, the system calculates the discount percentage and applies it to each line item’s customs value.
How the Discount is Calculated
The system determines the discount percentage by comparing the total discount amount to the order subtotal.
Discount % = (Discount Amount / Order Subtotal) * 100
Discount Example:
- Order Subtotal: $100.00
- Discount Amount: $20.00
- Result: A 20% discount will be subtracted from the customs value of every item in that shipment.