Order discounts are not automatically applied to the customs value when shipping an order in ShipHero. To do this, you will need to use an automation rule with the action "Apply Discount to Customs Value." This will apply the discount % on each product's custom value.
How is the Discount % Calculated?
The discount is calculated by dividing the Discount Amount by the Subtotal Amount on the order. For example, if an order has a $20.00 discount and the Subtotal is $100.00, then the discount % applied to each product's custom value is 20%.
NOTE: The discount will not be applied if it is 100% of the order. In this case we will use the customs value as discussed here. If no transaction of monetary value occurs, shipments are still subject to duties and taxes. The shipper/exporter is responsible for including customs value-only statements on the customs or commercial invoice.
For more information about how the customs value of a product is identified and other frequently asked questions, please visit our article on Customs Values and Kits.