A 3PL client's orders do not show on the Orders page of the Shipping app when the Hide Customer's Orders From App setting is turned on for that client, even if everything on the order is pickable and shippable. The setting also keeps the client's orders out of order processing flows such as the Packing app and the Mobile app.
Before You Begin
- Account type: The setting is on the 3PL Customer Page, which you open from your 3PL account.
3PL Client Orders Are Missing From the ShipHero Shipping App
Orders for a 3PL client do not appear on the Orders page of the Shipping app, but the items are pickable and shippable. Hide Customer's Orders From App is turned on by default when a 3PL connects to an existing client account, so a newly connected client's orders stay hidden until you turn it off.
Turn Off Hide Customer's Orders From App for a 3PL Client in ShipHero
- Go to the 3PL Customer Page.
- Find the row for the client's warehouse connection. The setting is managed per warehouse connection.
- Check whether Hide Customer's Orders From App is turned on for that row. When it is on, the client's orders do not show in the Shipping app.
- Turn off Hide Customer's Orders From App. The client's orders now show in the Shipping app.
For what every setting on the 3PL Customer Page does, see How to Manage 3PL Client Settings.