To unlock ShipHero's full potential, you need the right hardware. This guide provides a strategic resource for building a robust hardware ecosystem, detailing our supported devices and optional setups to create a paperless, efficient, and accurate fulfillment workflow.
- Mobile Devices and Barcode Scanners
- Hardware for Printing and Packing
- Additional Packing Station Hardware (Optional)
- Network and Connectivity Requirements
Mobile Devices and Barcode Scanners
ShipHero's mobile app and barcode scanner compatibility work together to create a paperless warehouse by digitizing every step of the fulfillment process. Instead of relying on printed picking lists, packing slips, and inventory sheets, you can access and update all necessary information in real-time on a mobile device.
Mobile Devices
You need mobile devices to use the picking and inventory management tools available on the ShipHero Mobile App, which you can download from the Apple App Store. The minimum iOS version required for the ShipHero mobile app is iOS version 15.1. For the best experience, we recommend all mobile devices use iOS version 17 and above.
IMPORTANT NOTE: For devices using iOS 14, the lastest version of the ShipHero Mobile app available is 2.10.0. These devices must be updated to a minimum version of 15.1 in order to download the latest versions of the ShipHero Mobile app from the app store.
| Device | Model |
| iPhones |
|
| iPads |
|
**iPod Touch (7th generation) is currently supported but is reaching the end of it's lifecycle and could soon become obsolete. If currently using an iPod Touch with the ShipHero mobile app, we encourage you to upgrade your devices.
Mobile Barcode Scanners
Using a scanner throughout your warehouse processes offers several key benefits, such as increased efficiency, improved accuracy, and better inventory management.
The ShipHero Mobile App is compatible with most Bluetooth HID scanners. For important information on connecting HID scanners and the on-screen keyboard, please see this article.
| Recommended Barcode Scanners |
|
NOTE: Due to the large number of Bluetooth barcode scanners available, we are unable to test every model or provide a specific list of supported ones. We recommend testing the scanner before committing to a specific model, as we are unable to help troubleshoot specific HID scanner models.
Hardware for Printing and Packing
Printing and packing stations are crucial for an efficient, paperless warehouse. Whether used for printing barcodes during receiving or generating shipping labels at the final stage of fulfillment, the core hardware requirements for these stations remain the same.
The basic requirements for a printing or packing station include a PC or laptop, desktop barcode scanner, various printers, and an optional scale.
| PC Minimum Requirements | Mac Minimum Requirements |
|---|---|
|
|
Recommended Hardware:
When you set up your printing and packing stations, we recommend using a hardwired connection for optimal performance. Connecting your printers via a wireless network can cause delays and put additional drain on your internet services.
For customers in Australia: we recommend purchasing hardware from barcodes.com.au/shiphero, which offers free delivery.
| Devices | Recommended Models |
| Desktop Barcode Scanners |
|
| Label Printers | |
| Labels | |
| Invoice/Barcode Printers |
**We do not recommend using a Dymo for barcode label printing with a Mac. Dymo printers have a compatibility issue that prevents multiple copies of a label from being printed at one time on Mac OS. |
| Scales (Optional*) |
**We do not recommend using the Dymo m10 or Dymo m25 USB scales as these scales go to sleep and need to be reconfigured each time. |
*Scales are optional because of an account setting: "Use the total product weight as the weight of the order" for your shipments.
Additional Packing Station Hardware (Optional)
You have several other options when configuring your packing stations. These include converting to an Adaptive Packing Station or using the ParcelView package snapshot feature. Each has additional hardware requirements listed below.
| Required Hardware | |
| Adaptive Packing Stations |
**We recommend "slim" cable plugs because the input sockets on the Adaptive Controller are spaced close together. (Optional for button placement)
|
| ParcelView Package Snapshot |
**We have successfully tested inexpensive cameras like these with a packing station mounted arm. This setup works great for most smaller packages. |
Network and Connectivity Requirements
Network performance can significantly impact scanning and mobile app responsiveness. Below oare the minimum recommended WiFi Specifications
- Minimum recommended bandwidth: 5 Mbps
- Preferred frequency band: 5 GHz for lower interference
- Recommended signal strength: -65 dBm or higher
- Low-latency network configuration