Supported Hardware Devices

Be prepared to utilize the ShipHero application to the fullest by getting the correct hardware. Below you will find a list of support devices and optional setup recommendations. 

Mobile Devices
Mobile Barcode Scanners
Print Stations
Desktop Barcode Scanner
Printers
Scales
Adaptive Packing Stations (Optional Set up)
ParcelView Package Snapshot (Optional Set up)

Mobile Devices 

Pickers typically use mobile devices out in the warehouse with the ShipHero Mobile App, which can be downloaded from the Apple App Store.

Note: For the best experience with ShipHero Mobile, we recommend that all mobile devices use iOS version 17 and above.  

Mobile Barcode Scanners

• The ShipHero Mobile App is compatible with most Bluetooth HID scanners. For HID scanner connections, please take a look at this important note about the onscreen keyboard.
• ShipHero also supports Socket Mobile barcode scanners in HID mode and the 2D Glove Barcode Scanner.

Note: Due to the large number of Bluetooth barcode scanners, we are unable to test every bluetooth scanner or provide a specific list of supported ones. Please test the scanner before going with a specific model. We will be unable to help troubleshoot specific HID scanner models.

Note: Wholesale QR feature will need a scanner with the QR feature. 

Print Stations

Print Stations are used to print labels or barcodes for shipping and receiving stations. You can use both the web app and the desktop.

The desktop operating system can be Windows, Mac, or a combination of both.

Desktop Barcode Scanner

For packing, receiving, and shipping, we recommend USB scanners like these.

• We also support the Hands-Free 2D Barcode Scanner, which we use in all our warehouses. 
• If you are located in Australia, we recommend purchasing hardware from https://www.barcodes.com.au/shiphero/, which offers free delivery.

Printers

We recommend using a hardwired connection for all packing and printing stations for optimal performance. 

• Zebra
• Rollo
• Dymo 4XL
• Bixolon XL5-40 DT

Labels

Any thermal labels, including:

• Zebra
• Rollo
• Dymo 4XL

Invoice Printers

Any standard laser printer will work.

Barcode Printers

Printing barcode labels is optional. Any USB thermal label printer will work, but we recommend printing on sizes 1.125"x3.5" or 2.25"x1.25".

Note: We do not recommend using a Dymo for barcode label printing if you are using a Mac. Dymo printers have a compatibility issue with Mac OS which prevents multiple copies of a label being printed at one time.

Scales

For heavy use, we recommend the following:

• Mettler Toledo scale models tested and approved: PS60 & BC60
• Fairbanks Ultegra Scale model 29824 tested and approved for Windows OS only

For questions on other Mettler Toledo and Fairbanks Scales, please reach out to support.

Note: We do not recommend the use of the Dymo m10 or m25 USB scales.

Adaptive Packing Stations (Optional Set up)

Adaptive packing stations incorporate an Xbox adaptive gaming controller for faster scanning. Read our Adaptive Packing Station help article for configuration details and our blog post to learn more.

Each adaptive packing station requires the following hardware:

• Xbox Adaptive Controller
• Logitech Adaptive Gaming Kit

Optionally, you may need this additional hardware for optimum button placement:

• 3.5mm male-to-female mono extension cables (various lengths available)

Note: We recommend "slim" cable plugs because the input sockets on the Adaptive Controller are spaced close together. If the cable ends are too wide, there may not be enough room to plug them in next to one another.

ParcelView Package Snapshot (Optional Set up)

ShipHero's ParcelView feature allows the packer to take a snapshot of each package before printing the shipping label. Read our ParcelView help article for configuration details.

Each packing station using ParcelView requires the following hardware:

• 1080P HD webcam with a USB connector

Note: We have tested inexpensive cameras like these with a packing station mounted arm, and it works great for most smaller package sizes. You may want to mount your camera higher or use a longer mounting arm if you tend to have larger packages.