Order locks ensure that only one person processes an order at a time, preventing duplicate fulfillment. If an order is locked and a team member tries to open it in the ShipHero Mobile App, the Packing App, or shipping.shiphero.com, they will see a prompt that the order is locked and will not be able to proceed.
Important
- Order Locks are not applied when an order is opened in app.shiphero.com.
- An Order Lock will not prevent changes from being made to an order in app.shiphero.com. For more information on updating orders with an Order Lock, see this article.
- As a best practice, if you need to make changes to an order without an Order Lock, apply an Operator Hold until all changes are complete, then remove the hold.
What Causes an Order to be Locked?
ShipHero automatically locks an order as it is processed through the Shipping Platform, the ShipHero Packing App, or the ShipHero Mobile app.
There are two types of order locks:
- A User Lock is placed on an order when a team member starts working on it through the Shipping Platform, the ShipHero Packing App, or the ShipHero Mobile app.
- A Tote Lock is placed on an order when a team member assigns it to a tote during batch picking.
How Do I Know When an Order is Locked?
Order locks are visible in the following locations on app.shiphero.com:
- On the Orders > Manage Orders page, locks appear in the User Lock and In Tote columns.
- On the Order Detail page, locks appear on the right side under the Details section. Tote locks are shown under Current Totes.
Clearing Order Locks/Totes
You may need to clear an order lock to make changes to an order, such as adding or removing items. Since orders are locked while a team member is working on them, only clear a lock after confirming with that person that they are no longer working on the order.
Note
Clearing an order lock while a team member is actively working on an order, such as during batch picking, can interrupt their picking process.
Once confirmed, you can clear an order lock in the following locations:
- Tote and User Locks can be cleared from the order detail page on app.shiphero.com.
- Under the Actions section, select Clear Order Locks to clear any user locks on the order.
- Under the Current Totes section, select Empty Tote to remove the order from the assigned tote.
- To clear all orders locked to a user at once, go to My Account > Users, check the box next to the user's name, and click Remove Order Locks. Only do this at the beginning or end of a shift when you are certain the user is not actively working on any orders.