ShipHero checks every U.S. shipping address for PO Boxes. When it detects one, it restricts the order to USPS or USPS last-mile delivery services. An order whose carrier setup has no approved PO Box carrier fails with a label generation error.
Before You Begin
- Approved PO Box carriers: DHL eCommerce, FedEx Ground Economy, and UPS Mail Innovations.
- Connected carriers only: RateShop+ only lists carriers that are already connected under Shipping > Carriers. Connect the approved carrier before adding it to a RateShop+ profile.
PO Box Shipping Rules in ShipHero
ShipHero limits PO Box orders to the three approved carriers above and USPS services. The carrier or RateShop+ profile on the order decides whether the label generates.
| PO Box order setup | What happens in ShipHero |
|---|---|
| The order is mapped to a non-USPS carrier, such as UPS Ground | Label generation fails with an error. |
| The order uses Cheapest as the carrier | Only USPS and USPS last-mile carriers appear as options. |
| The order uses a RateShop+ profile with no approved PO Box carrier | ShipHero returns no valid rates and label generation fails. |
How to Enter a PO Box Address in ShipHero
Enter the PO Box in address line 1. A PO Box in address line 2 may cause issues with certain carriers. This also applies when the address has both a PO Box and a street address.
PO Box address example:
John Smith
PO Box 123
New York, NY 10001
How to Fix PO Box Label Generation Errors in ShipHero
A PO Box label error means the carrier setup on the order has no approved PO Box carrier. Use one of the options below.
Select a Different RateShop+ Profile for a PO Box Order
- Open the order that ships to the PO Box.
- Set Carrier to Cheapest.
- Set Method to a RateShop+ profile that includes at least one approved PO Box carrier.
- Generate the label again.
Update a RateShop+ Profile to Include a PO Box Carrier
- Go to Settings > Shipping and open the RateShop+ tab.
- Open the RateShop+ profile assigned to the order.
- Add at least one approved PO Box carrier method, such as FedEx Ground Economy or UPS Mail Innovations.
- Save the profile.
- Generate the label again.
Switch a PO Box Order to an Approved Carrier or a Street Address
For an order mapped to a non-USPS carrier, switch the order to an approved PO Box carrier. Or change the shipping address on the order to a street address, which lets the order use its existing carrier.