How to Use a 3rd Party Shipping Account

Third-party shipping is used when a client wants the labels for their packages charged to a different account than the one the warehouse uses to fulfill orders.

The most common reason customers want to use their accounts is to leverage their negotiated rates with carriers. This often occurs when fulfilling wholesale orders for a retailer or working with a 3PL client. 

Currently, ShipHero only supports 3rd party shipping for UPS and FedEx. For UPS, this can be enabled for a single order or set up at the account level for multiple orders. Third-party shipping for FedEx can only be set at the account level, even if only needed for a single order. 

How to Use UPS 3rd Party Shipping for a Single Order

Follow the steps below to ship a single order via UPS using a 3rd party shipping account. This process is not supported for FedEx accounts.

1.  Navigate to app.shiphero.com> Orders> Manage Order. Click the hyperlinked Order number to open the order details page.
2. Scroll to the Shipments Info section and click the Pencil Icon.
   
   

   NOTE: A UPS shipment method must be selected before the system will allow the 3rd party billing information to be inputted. Select the method and repeat Step 2.

3. Enter the 3rd party shipping information in the pop-up.
   • 3rd Party Shipper Number
   • 3rd Party Shipper Zip Code
   • 3rd Party Shipper Country
4. Click Update to save changes.
   
   

How to Enable 3rd Party Shipping for Multiple Orders

Follow the steps below to enable 3rd party shipping for multiple orders. This process is the same for Brand (accounts that self-fulfill) and 3PL accounts using their own carriers to fulfill orders. 

1. Create a unique profile that will be used to assign the order to the 3rd party shipping account. Learn how to create a profile here. For 3PLs, create the profile in the client account; this will allow the profile to be assigned/used in automation rules later.
2. Add the existing UPS or FedEx account (not the 3rd party account) to the new profile. If multi- warehouse is enabled this process needs to be done for each warehouse that will use the 3rd party shipping account.  
   
3. Contact ShipHero support with the following information to complete the connection in the back end.

UPS:

• The profile created for the 3rd party shipping account to be used with.
• 3rd party shipper account number.
• 3rd party shipper zip code.
• 3rd party shipper country. Note Puerto Rico is considered a country. 

Important Information About UPS 3rd Party Rates

By default, 3rd party shipping account rates are not visible in the quoting tools as authorization is required for a 3rd party to view UPS clients rates. Please reach out to UPS for more information about authorization and then contact ShipHero Support to enable it accordingly. 

FedEx:

• The profile created for the 3rd party shipping account to be used with.
• 3rd party shipper account number.

Important Information About FedEx 3rd Party Rates

By default, 3rd party shipping account rates are not visible in the quoting tools as authorization is required for a 3rd party to view FedEx clients rates. Please reach out to FedEx for more information about authorization and then contact ShipHero Support to enable it accordingly.