The settings on the App Settings page control how measurements are stored, displayed, and utilized throughout the ShipHero application.
Default Weight Unit and Dimension Unit
These settings determine how the system handles physical measurements across the user interface and the database.
- Controls how weights and dimensions appear in the UI (lb, oz, kg, g for weight; in, cm for dimensions).
- Sets the units used when entering product dimensions, package weights, and box sizes.
- Determines the formatting for reports, such as the Shipped Items report.
Default Package Dimensions
These settings define the fallback measurements used during the packing and shipping process.
- When packing orders, ShipHero creates a default Custom box using these saved dimensions.
- This box serves as the primary fallback when no specific box is selected or available for an order.
- If no box is specified during a rate quote, these default dimensions are sent to the carrier.
Internal Storage
Below is how ShipHero manages the default weight and dimension units internally. This system ensures consistency across international teams while maintaining accurate measurements for shipping carriers, which typically require specific measurement standards.
- Weight: All weights are stored internally in ounces within the database.
- Dimensions: All dimensions are stored internally in inches within the database.
- The unit conversion service automatically converts user input to ounces/inches for storage and converts them back to your preferred unit for display.
| Action | System Logic |
|---|---|
| Saving Settings | Values are converted TO ounces and inches. |
| Viewing Settings | Values are converted FROM ounces and inches to your preferred unit. |