Skip to main content
Logo
Help Center
Logo
ShipHero Academy
Submit a request Sign in
  1. ShipHero
  2. Account & User Management

Account & User Management

Manage your ShipHero account, users, roles, and permissions. Covers account settings, security and privacy, API access, and how to contact support.

API & Developer Resources

  • Overview: ShipHero AI Toolkit
  • Overview: ShipHero API Developer Resources
  • How to Give a ShipHero User API Access
  • How to Obtain API Access and Refresh Tokens
  • How to Revoke ShipHero API Access Tokens

Account Settings

  • How to Configure Currency Settings in ShipHero
  • How to Configure Default Weight and Dimension Units
  • How to Enable Deferred Loading for Order, Product and Location Pages
  • How to Set Up Email Notifications for Orders

Users & Permissions

  • How to Change the Default Language for Users
  • How to Create an Admin User
  • How to Create and Manage Roles and Permissions
  • How to Create and Manage Users in ShipHero
  • How to Enable the PIN Code Screen for the Packing App
  • How to Manage a User's Warehouse Visibility
  • See all 8 articles

Contacting Support

  • How to Access Your Support Ticket History
  • How to Contact ShipHero Software Support
  • How to Monitor ShipHero System Status

Security & Privacy

  • How to Anonymize Data (GDPR Requests)
  • How to Configure Okta SSO with ShipHero
  • How to Manage Multi-Factor Authentication (MFA) for Users
  • How to Set Up SAML SSO Integration
  • What URLs and IP Addresses Should Be Whitelisted for ShipHero
  • Understanding ShipHero Data and Communication Security Protocols
  • See all 7 articles

Billing

  • Understanding Your Usage Dashboard
  • Understanding Sales Tax Collection in ShipHero

© ShipHero

Facebook Twitter YouTube LinkedIn Instagram
reports, carrier, Tap-to-Pack