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Troubleshooting: Batch Loading Latency on ShipHero Mobile

Updated

Inventory Transfer Workflow (Mobile App)

If the ShipHero mobile app is hanging or unable to generate a pick path, inventory may be stored in unpickable bins. Transfer it to a pickable location using these steps:

ShipHero's batching algorithm prioritizes items in pickable locations. If inventory is only in unpickable bins, the system may struggle to generate a valid pick path, causing the mobile app to hang.

  1. Open the ShipHero Mobile App and select Inventory from the main menu.
  2. Find the product by scanning its barcode or searching by SKU or name.
  3. Select Edit Inventory.
  4. Choose Location Transfer.
  5. Set the From Location (unpickable) and the To Location (pickable).
  6. Confirm the transfer.

Bulk Inventory Update

To relocate a large number of SKUs at once, use the bulk update feature on the web dashboard:

  1. Log in to app.shiphero.com.
  2. Download the Inventory Upload template and use it to update bin locations in bulk.
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