NOTE: These instructions are only applicable to clients using Static Slotting. ShipHero created a new Totes page for Dynamic Slotting Accounts. More information about the new Totes page and it's added functionality can be found here.
DEPRECATED FEATURE: Static Slotting was officially deprecated on September 30, 2025. It is no longer supported. Please upgrade your account to Dynamic Slotting immediately. You can find out more about Dynamic Slotting HERE.
Please contact your CSM or Support@shiphero.com for assistance with the Static to Dynamic slotting transition.
Sometimes it's necessary to remove an order from a specific tote it's locked into. This is done by clearing a tote. This removes all products from the tote.
- Using the top menu, click on Orders, then go to Totes.
- Find the tote you're looking for and click Clear Tote (you can find the tote number on the order details page)
NOTE: You can also remove items from tote from shipping.shiphero.com by reviewing the process here.