When processing a return in ShipHero, you can upload files to maintain a permanent record of the transaction. This is commonly used to document the physical condition of returned items or to save digital copies of paperwork included in the return package.
How to Upload an Attachment
To add a file to an existing return, navigate to the Return Detail Page and follow these steps:
- Click the Upload Attachment button.
- Select the file from your local device. Supported formats include JPG, PNG, and PDF.
- To link the file to a specific item, use the dropdown menu in the For Product column to choose the relevant product.
For 3PL Clients, the attachments section is read-only. Users under a 3PL client account can view existing files but cannot upload or remove them.
Attachment Management
Use the following actions to manage your uploaded files within the return record:
| Column/Action | Description |
|---|---|
| For Product | Dropdown menu used to associate the file with a specific SKU in the return. |
| Remove | Located in the Actions column; permanently deletes the file from the return. |