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  1. ShipHero
  2. Returns & Exchanges

Returns & Exchanges

Create and manage customer return settings in Shiphero.

Returns Setup

  • How to Use Return Statuses in ShipHero
  • How to Use Return Reason Codes and Return Types in ShipHero
  • How to Manage Return Shipping Methods in ShipHero
  • How to Configure the ShipHero Return Portal (iFrame)
  • Overview: Setting Up Returns in ShipHero
  • How to Set Up Return Labels in ShipHero
  • See all 9 articles

Editing & Managing Returns/Exchanges

  • How to Create Returns in ShipHero
  • How to Create an Exchange Order
  • How to Receive Returned Merchandise
  • How to Upload Attachments to a Return
  • Understanding Internal Return Notes
  • How to View Return Reason Trends
  • See all 7 articles

Return Troubleshooting

  • Troubleshooting: Customers Not Receiving Return Labels
  • Troubleshooting: Final Sale Item Allowed for Return
  • Troubleshooting: Missing Returns or Inventory Updates

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