Returns & Exchanges

Returns Setup

• Return Portal Settings Reference
• How to Use Return Statuses in ShipHero
• How to Use Return Reason Codes and Return Types in ShipHero
• How to Manage Return Shipping Methods in ShipHero
• How to Embed the ShipHero Return Portal (iFrame)
• Overview: Setting Up Returns in ShipHero
• See all 10 articles

Editing & Managing Returns/Exchanges

• How to Create Returns in ShipHero
• How to Create an Exchange Order
• How to Receive Returned Merchandise
• How to Upload Attachments to a Return
• Understanding Internal Return Notes
• How to View Return Reason Trends
• See all 7 articles

Return Troubleshooting

• Troubleshooting: Customers Not Receiving Return Labels
• Troubleshooting: Final Sale Item Allowed for Return
• Troubleshooting: Missing Returns or Inventory Updates