If you notice that returns are not appearing in your Order or Product Details, it is likely due to where the return was initiated. To ensure inventory is adjusted correctly, returns must be processed directly within ShipHero rather than through your eCommerce store.
Troubleshooting Steps
Verify the Source: Check whether the return was processed in your eCommerce store (e.g., Shopify, BigCommerce) or in ShipHero.
Reprocess if Necessary: If the return was handled in your eCommerce store, please reprocess it within ShipHero. This action is required to trigger the proper inventory adjustments.
Check Inventory: If the return was already processed in ShipHero but the inventory remains unchanged, please contact our support team.
How to Escalate to Support
If you have confirmed the return was processed in ShipHero but the data is still missing, please [submit a support ticket] with the following information:
Order Link: The URL to the ShipHero Order Details page for the return.
Confirmation: Explicit confirmation that the return was processed within the ShipHero platform.