How to Set Up a Workstation

NOTE: The ShipHero Workstation app is needed for printing from our web and mobile apps. For general printing of labels and invoices from your computer, we recommend using the Packing App.

A workstation is a setup of printers and scales managed by the ShipHero Workstation Desktop App (also known as the Print Listener). It's required for printing through AppSync from `app.shiphero.com`, `shipping.shiphero.com`, and the ShipHero Mobile app. The user who initiates the print job must be assigned to a configured workstation.

This article covers:

• Managing and Setting Up a Workstation
• Assigning Users to a Workstation

For more information on troubleshooting the workstation app, please see these articles: Printer Troubleshooting - Basic and Printer Troubleshooting - Advanced.

For additional resources for Mac users, please see Enabling CUPS for Printer Troubleshooting on MacOS.

Managing and Setting up a Workstation

Before getting started, make sure your computer meets the minimum hardware requirements. Only computers with the workstation app installed will appear on the Stations page; if a computer is not on the list, the workstation app must be installed and configured accordingly.

This section covers:

• Setting up a Workstation
• Renaming a Workstation
• Removing a Workstation

Please see this article for more information on Supported Hardware Devices.

Setting up a Workstation

1. Download the Workstation app for PC or Mac from the My Account > Apps page.
2. Open the app once it's installed.

   Note: If the app doesn't launch, check your anti-virus and firewall settings to make sure it is not blocked.

   • On Windows: Click on the ShipHero Workstation Desktop App, then go to the app tray and select the black ShipHero icon.
     
   • On a Mac: Click on the ShipHero Workstation Desktop App, then select the black ShipHero icon in the toolbar.
     
3. Log in to the application.
4. Navigate to the Stations page, assign the printers and scales for the workstation, and **Save Settings**.
   

NOTE: Multiple Stations can be set up on the same computer. This is most common when multiple label printers are connected to a single computer, and multiple users generate labels from the Single Orders function on the Mobile App.

Renaming a Workstation

The name of your workstation in the app will appear on the Stations page. To rename it, open the app, click on the current name, type in a new one, and click Save.

If multiple stations are assigned to one computer, you will be asked to name each one upon creation. If you need to edit this, the station must be removed and recreated.

Removing a Workstation

When troubleshooting the workstation app, it may be recommended to uninstall and reinstall the app. We recommend unregistering the computer from the app before uninstalling the app from the computer.

To remove a workstation, open the app on the computer it's installed on and use the link to unregister:

Assigning Users to the Workstation

To print from app.shiphero.com or the ShipHero Mobile App, a user must be assigned to an online workstation. Workstations can be shared, and the number of users assigned to a workstation is unlimited.

1. Go to https://shipping.shiphero.com/users/ and select the user.
2. Select the workstation from the Default Print Station dropdown and click Save.