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Setting Up Klaviyo with ShipHero

Updated

Klaviyo is a CRM that integrates with ShipHero via PostHero, letting you send automated emails and SMS to customers based on their order status — such as delivery confirmations, delay notifications, and return-to-sender alerts.

What is Klaviyo?

Klaviyo allows you to send targeted emails and SMS to customers using ShipHero shipping events as triggers. For example, when an order is delivered, Klaviyo can automatically send a delivery confirmation and prompt the customer to leave a review.

ShipHero supports four key triggers in the Klaviyo integration. Each trigger can be linked to a Klaviyo workflow, which you can customize to reach customers based on their package status.

4 Key Triggers with Klaviyo and ShipHero

  • 1st Scan — The package has left the ShipHero warehouse and is in the carrier's hands.
  • Delivery Success — The package has been successfully delivered to the customer.
  • Return to Sender — The package is being returned to the ShipHero warehouse due to an address issue or similar problem.
  • Failed to Deliver — The package reached its destination but delivery was not possible.

Get Started with Klaviyo

Step 1 — Get Your Klaviyo API Key

  1. Create a Klaviyo account at klaviyo.com.
  2. Log into Klaviyo and go to Account > Settings > API Keys.
  3. Copy your Public API Key.

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Step 2 — Connect Klaviyo to ShipHero

  1. Log into ShipHero and go to Settings > PostHero.
  2. In the Third Party Integrations section, enter your Klaviyo Public API Key.

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You are now connected!

All Klaviyo workflows are created in Klaviyo. ShipHero-supported triggers are labeled "ShipHero" in Klaviyo — only these labeled triggers are supported at this time.

How to Enable ShipHero Triggers in Klaviyo

  1. Log into your Klaviyo account.

  2. Go to Flows > Create Flows.

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  3. Click Create from Scratch in the upper right.

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  4. Name the Flow and assign a tag.

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  5. Choose Your Metrics > API to see the ShipHero triggers. These are created automatically once the PostHero connection is complete.

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  6. After saving the trigger, drag and drop the desired action from the left-hand panel.

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