SPS Commerce is an EDI (Electronic Data Interchange) platform that ShipHero integrates with to import and fulfill retailer purchase orders. You connect your own SPS Commerce account to ShipHero, then ShipHero's implementation team configures order mapping so your orders import correctly.
Contract Required Before Implementation
A contract is required before ShipHero can begin your SPS implementation. Contact your Customer Success Manager (CSM) to get connected with ShipHero's SPS team and get details on requirements and next steps.
SPS Commerce Integration for 3PLs
How the integration is configured depends on whether the SPS account belongs to your client or to your 3PL.
If your client has their own SPS account, they connect it through their ShipHero client account.
If your own SPS account is set up to do business on your clients' behalf, your client's retailers are connected directly to your 3PL account. In this case, you connect it through your 3PL account. After setup, SPS trading partner IDs are used to map orders to the correct client in ShipHero.
How to Connect SPS Commerce to ShipHero
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Go to the SPS connection page in Settings and select Connect. ShipHero redirects you to SPS Commerce.
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Log in to your SPS Commerce account. This creates the connection between ShipHero and SPS Commerce, but your orders will not sync until order mapping is configured.
After you connect your account, contact your Customer Success Manager (CSM) to begin order mapping and onboarding. See SPS Commerce: Onboarding and Testing for what happens next. (update this link once the onboarding article is published)