This article covers known Endicia limitations and steps to resolve common Endicia errors in ShipHero.
For setup help, see Connecting an Endicia (USPS) Account to ShipHero
Table of Contents
- Known Endicia Limitations
- Troubleshooting Endicia PassPhrase Errors
- Troubleshooting Endicia Pay-On-Use Return Label Errors
Known Endicia Limitations
| Limitation | Detail |
|---|---|
| APO/FPO/DPO return labels | Return labels are not supported for military addresses. |
| Pay-On-Use availability | Pay-On-Use Return Labels are not available for military (APO/FPO/DPO) addresses and require Endicia representative approval before use. |
| Puerto Rico addressing | Shipments to Puerto Rico must show Country: US and State: PR. This is an Endicia-only exception — all other carriers require Puerto Rico as the country. |
| Existing account connection | Connecting an existing Endicia account or NSA rate account requires ShipHero Support — it cannot be self-served. |
| PassPhrase retrieval | ShipHero Support cannot provide your PassPhrase due to confidentiality. It must be requested directly from Endicia. |
Troubleshooting Endicia PassPhrase Errors
Important
Five incorrect PassPhrase attempts across any platform — ShipHero or the Endicia portal — will lock your account. Verify your credentials directly with Endicia before attempting to reconnect.
When you encounter an incorrect PassPhrase error, follow these steps to resolve the connection and prevent an account lockout:
- Disconnect the Account: Navigate to your carrier settings in ShipHero and remove the existing Endicia connection.
- Update Credentials: Contact Endicia or log into your Endicia portal to update or reset your PassPhrase.
- Reconnect to ShipHero: Contact ShipHero Support with your new PassPhrase to reconnect the account.
Troubleshooting Endicia Pay-On-Use Return Label Errors
When attempting to generate labels you may encounter the following error:
"The ability to print standalone Pay-on-Use Return labels is not enabled for your account. Error encountered (Log ID: 34255)"
This error indicates the Pay-On-Use Return Label service is not active on your Endicia account. You have two options to resolve it:
| Resolution Path | Action Required |
|---|---|
| Enable the service | Contact Endicia to authorize Pay-On-Use labels on your account. |
| Disable the feature | Uncheck Pay-On-Use in ShipHero Carrier Settings to bypass the error. |
To enable Pay-On-Use with Endicia, call 800-576-3279 (extension 140). Have your account number ready. If you do not have it, ShipHero Support can provide the reference number.