This article covers how to access and navigate the Picker Performance Dashboard in ShipHero, including available filters, column definitions, the Picker Detail View, and exporting reports.
For score methodology and metric definitions, see Understanding the Picker Score and Key Metrics.
Table of Contents
- Accessing the Picker Performance Dashboard
- Available Picker Performance Filters
- Picker Performance Dashboard Columns Defined
- Navigating the Picker Detail View
- Picker Detail View Columns Defined
- Exporting Picker Performance Reports
Accessing the Picker Performance Dashboard
Go to Workforce Hero > Performance and select the Pickers (MiB & SiB) tab.
Available Picker Performance Filters
Use the following filters to refine the data displayed on the dashboard:
| Filter | Description |
|---|---|
| Position | Filter by specific worker roles, created and managed from user settings. |
| Team Members | Select specific workers to view. |
| Shift | Filter results by specific work shifts created in Workforce Hero. |
| Date Range | Select from preset ranges (Today, Last 7 days, Last 30 days) or set a custom date range. |
Picker Performance Dashboard Columns Defined
Each row in the main view represents one picker. To customise which columns are displayed, open the Columns menu in the top-right corner and check or uncheck the columns you want to show or hide.
| Column | Description |
|---|---|
| Worker | The picker's name and information, pulled from user settings. |
| Position | The worker's assigned role or position, managed in user settings. |
| Batches | Total number of batches completed. |
| Orders | Total number of orders picked. |
| Units | Total number of individual units picked. |
| Clocked Time | Total duration the user was clocked into the picking system. |
| Recorded Time | Actual time spent performing picking activities. |
| Inactivity Warning Time | Total time a user was alerted for inactivity. |
| Transition Time | Time elapsed between the end of one batch and the start of the next. |
| Productivity | Percentage of recorded picking time versus total clocked time. |
| Score | The overall AI-calculated performance score for the picker. |
Navigating the Picker Detail View
The Detail View lets you examine an individual picker's performance at the batch level. It can be filtered by Date and supports the same column visibility controls as the main dashboard.
- Click the name of the picker to open a side window showing their Score summary.
- Select View batches to open the Picker Detail View.
- The detail view groups all batches for each day into a single line. Select the down arrow next to a date to expand and view metrics for each individual batch completed that day.
Picker Detail View Columns Defined
| Column | Description |
|---|---|
| Date | The date the specific batch was processed. |
| Batch ID | The unique identifier for the batch. |
| Picking Type | Identifies whether the batch was Multi-Item (MIB) or Single-Item (SIB). |
| Orders & Units | The volume of orders and units within that batch. |
| Expected Time | The AI-estimated time to complete the batch based on warehouse map and complexity. |
| Percentage Difference | A visual indicator comparing actual completion time to expected time. |
| Score | Performance score for the individual batch. |
Exporting Picker Performance Reports
Select the Export button in the top-right corner of either the main dashboard or the Picker Detail View.
| Export Option | Description |
|---|---|
| Visible Rows to CSV | Downloads only the currently displayed data based on active filters. |