ShipHero user settings control what each user can see and do, from their default warehouse and print station to the scanning rules they follow on the mobile app. Settings are grouped into sections on each user's profile. To open a profile, go to the Users & Roles page and select the user's name.
Before You Begin
- Required user role permission: To change another user's settings, you need the Admin role or the Edit Users permission.
To create a user, see How to Create and Manage Users in ShipHero. For the API Access section, see How to Give a ShipHero User API Access.
Table of Contents
- ShipHero User Details Settings
- ShipHero User Payroll Settings
- ShipHero User Settings: Defaults and Warehouses
- ShipHero User App Settings
- ShipHero User API Access Settings
- ShipHero 3PL User Customers Setting
ShipHero User Details Settings
The User Details section sets the user's position and turns on MFA, admin rights, and the user account itself.
| Setting | Definition |
|---|---|
| Position |
The user's job title in the warehouse. Select an option from the dropdown. Examples: manager, lead, associate, temp worker. For brand accounts, this field is informational only. For 3PL accounts, it is used to calculate labor costs. |
| Multi-factor authentication (Toggle On/Off) |
Multi-factor authentication (MFA) is a multi-step account login process that requires users to enter more information than just a password. See How to Manage Multi-Factor Authentication (MFA) for Users. |
| Activate user (Toggle On/Off) | On by default when creating a new user. Toggle this off when a user needs to be deactivated. |
| Admin (Toggle On/Off) |
This role has full permissions and can create and update roles. |
ShipHero User Payroll Settings
The Payroll section holds two fields. Hourly rate is the user's hourly pay rate, entered in your account currency. Payroll id is the user's ID in your payroll processor, which you can use to match ShipHero users to your payroll records.
For brand accounts, both fields are informational only. For 3PL accounts, they are used to calculate labor costs.
Note for 3PLs: Position, Hourly rate, and Payroll id feed the Labor Cost Dashboard. See Understanding Labor Cost Dashboard Calculations and Metrics.
ShipHero User Settings: Defaults and Warehouses
The User Settings section sets the user's default print station, order status, warehouse, store, and language.
| Setting | Definition |
|---|---|
| Default Print Station | When the user prints an invoice or label, it will go to the printer set up on the station selected. |
| Default Order Status | The status of the orders the user will see by default on the mobile app. |
| Default Warehouse | The user will see only information related to this warehouse. |
| Allowed Warehouses |
The warehouses the user has access to. |
| Default Store | The user will see only information related to this store. |
| Default language | Languages other than English are supported in select sections only. English is used as default elsewhere. |
ShipHero User App Settings
The App Settings section sets the user's scanning, packing, picking, putaway, and sound feedback rules.
| Setting | Definition |
|---|---|
| Display items' locations on order (Mobile) | Deprecated setting. Locations show by default on the mobile device when processing orders. |
| Display items' SKU on order (Mobile) | Deprecated setting. SKUs show by default on the mobile device when processing orders. |
| Bulk ship QA | Forces user to scan all items when packing a sample order. |
| Tote QA | Forces user to scan all items from a tote before shipping. |
| All items must be packed before printing labels | The print labels button and its command barcode will be disabled until all items have been packed. |
| Do not allow user to change their warehouse while shipping | Blocks a user from switching their warehouse when shipping. |
| LPN Confirmation QA |
Forces the user to scan LPNs to confirm them. |
| Do not allow a user to change their assigned tags while picking | Blocks a user from changing their assigned tags while picking on the mobile device. |
| Allow Manual Product Search in Putaway | Lets the user search for a product by name or SKU during putaway instead of scanning it. |
| Enforce all pick scans |
Requires the user to scan items for the full pick quantity. Manual quantity input is disabled. Requires the updated Multi-Item Batch (MIB) picking flow. If your account still uses the legacy MIB experience, contact ShipHero Support to request access to the updated flow. See Overview: NEW Mobile Picking Interface and Workflows (Beta). |
| Single Item Batch Pick Rows | Only shows products in these locations when this user is in Single Item Batch Pick mode. |
| Multi/Single Item Batch Order Tag Filter | Filters batches to select orders that have the specified tag, in addition to the status filter. |
| Voice Picking - Enable sound feedback | Allows the app to announce the next task while picking on the mobile device. |
| Voice Picking Speed | The speed at which the app reads the next instruction while picking on the mobile device. |
| Voice Picking Language | Language the app will speak in. Select from the dropdown. |
| Sound Feedback - Enable sound feedback | Plays sounds on erroneous barcode scans. |
Default Order Status and Multi/Single Item Batch Order Tag Filter can also be set by scanning a shos__[StatusName] or shtag__[TagName] command barcode, from the ShipHero Mobile App Dashboard or the desktop Single Order listing page. See How to Use Command Barcodes.
ShipHero User API Access Settings
The API Access section, at the bottom of the user's profile, controls whether the user can reach your ShipHero data through the Public API, including the ShipHero MCP and the ShipHero Public API Skill. New users do not have API access by default. For the steps to turn it on, and how it differs from a developer user, see How to Give a ShipHero User API Access.
| Setting | Definition |
|---|---|
| Enable API Access | Allows this user to access the Public API. Clear the checkbox to remove the user's API access at any time. Only administrators can change this setting. |
| Enable Data Exports Access | Gives this user access to Data Exports through the Public API. Requires Enable API Access, and Data Exports must be enabled on your account. See Data Export reporting services. |
ShipHero 3PL User Customers Setting
Customers is available for 3PL account users only. It sets which 3PL client accounts the user can switch into. For how to assign customers, see How to Give 3PL Users Access to Client Accounts and Switch Between Them.