Canpar is a Canadian parcel carrier that ShipHero supports for rating, shipping labels, end-of-day manifests, and tracking. Availability and some services depend on your ShipHero and Canpar account setup.
Before You Begin
- Account access: Your ShipHero account must be approved to connect Canpar. Contact ShipHero Support if Canpar does not appear in your carrier list.
- Canpar credentials: Have your Canpar username, password, and shipper number ready.
- Live credentials: Canpar must provide production credentials for live labels.
For setup steps, see Connecting Canpar to ShipHero. For shipping errors, use the Canpar troubleshooting guide.
Table of Contents
- Canpar Supported Features in ShipHero
- Canpar Features Not Supported in ShipHero
- Canpar Service and Premium Options
- Canpar Shipping Restrictions and Package Limits
- Get Started with Canpar
Canpar Supported Features in ShipHero
ShipHero supports these Canpar shipping features, with account setup required for some options.
| Feature | Status | Notes |
|---|---|---|
| End-of-day manifests | Supported | ShipHero can submit Canpar shipments at end of day and retrieve the manifest. Canpar requires a signed manifest at pickup. |
| Label generation | Supported | ShipHero creates Canpar labels for supported services. |
| Label references | Supported | Reference 1 maps to the order number. Reference 2 maps to the order ID. Each value is limited to 30 characters after conversion to standard Latin characters. |
| Multi-package shipments | Supported with account setup | ShipHero can send packages in separate requests or, when enabled for your account, in one combined Canpar request. |
| Rating | Supported |
ShipHero can request Canpar rates. U.S. rating depends on your account shipping methods. Contact Support if Canpar rates are missing for U.S. addresses. Contact ShipHero Support if you need a different value, such as a partner order ID, so the team can confirm whether your account supports it. |
| Tracking | Supported | ShipHero retrieves tracking events from Canpar. |
| Voiding labels | Supported before end of day | Void a Canpar shipment before you submit the end-of-day manifest. Canpar does not allow a void after manifesting. |
Canpar Features Not Supported in ShipHero
ShipHero does not support the following Canpar features.
| Feature | Status | Notes |
|---|---|---|
| International shipments outside Canada and the United States | Not supported | ShipHero does not offer Canpar international service beyond Canada and the United States. |
| Pickup scheduling | Not supported | Schedule pickups directly with Canpar. |
| PO boxes | Not supported | Canpar shipments to PO boxes are not supported. |
| Return labels | Not supported | ShipHero cannot create Canpar return labels. |
Canpar Service and Premium Options
Canpar service names and premium options depend on the services enabled for your account.
Canpar shipping services
- Ground: Canadian ground service.
- Select: Letter, Pak, and parcel services.
- Overnight: Letter, Pak, and parcel services.
Canpar service options may not all appear in every ShipHero account. If a label is created as Ground after you selected Select or Overnight, contact ShipHero Support to check your account setup.
Canpar premium services
- 10 a.m. delivery
- Noon delivery
- Saturday delivery
Canpar applies premium services to Ground, Select, and Overnight with restrictions. Saturday delivery is available only for shipments sent on Friday with one-day transit. Confirm service availability and charges with Canpar before shipping.
Canpar Shipping Restrictions and Package Limits
Canpar applies item restrictions, package limits, and surcharges. Check Canpar’s current terms before shipping.
Canpar dangerous goods
Canpar may accept dangerous goods on Ground service, but acceptance depends on the Canpar shipper account and route. Confirm eligibility with Canpar before shipping dangerous goods. If ShipHero returns “Dangerous goods not allowed for this service,” contact ShipHero Support and Canpar to confirm the account and route.
Canpar package dimensions
Canpar sets the following maximum dimensions for each package:
| Limit | Maximum |
|---|---|
| Maximum weight | 150 lb (68 kg) |
| Maximum length | 108 in (274 cm) |
| Maximum girth | 165 in (419 cm). Girth is length + (2 × width) + (2 × height). |
Canpar surcharge thresholds
Packages within Canpar’s maximum limits may still incur surcharges:
| Surcharge | Threshold |
|---|---|
| Over length | A single dimension exceeds 48 in (122 cm). |
| Overweight | Actual weight exceeds 70 lb (32 kg). |
| Oversize | Length and girth together exceed 130 in (330 cm), or a single dimension exceeds 96 in (244 cm). |
| Over maximum size or weight | The package exceeds the absolute maximums above. |
For current rates and surcharge details, use the Canpar rate calculator or contact Canpar.
Get Started with Canpar
Connect an approved Canpar account to ShipHero, then create labels and track shipments.
- Connect Canpar to ShipHero
- Use the Canpar troubleshooting guide when a rate, label, manifest, void, or tracking update does not work as expected.