Connect an approved Canpar account to ShipHero to request rates, create shipping labels, submit end-of-day manifests, and track shipments. Canpar must be enabled for your ShipHero account before it appears in the Carriers page.
Before You Begin
- Account access: Contact ShipHero Support if Canpar does not appear in your carrier list.
- Canpar credentials: Have your username, password, and shipper number ready.
- Live shipping: Use production credentials that Canpar has certified for live shipping.
- ShipHero setup: Know which profile and warehouse should use this Canpar account.
See the Canpar overview for supported services and limits. Use the Canpar troubleshooting guide if rates, labels, manifests, or tracking do not work as expected.
Table of Contents
- How to Connect Canpar to ShipHero
- Available Canpar Settings After Connecting
- Canpar Connection Reminders
How to Connect Canpar to ShipHero
Use the Canpar connection form in ShipHero to connect your approved shipper account.
- Go to the Shipping > Carriers page and click Connect Carrier.
- Select Canpar. If Canpar is not listed, contact ShipHero Support to confirm your account is approved.
- Enter the required connection details listed below.
- Submit the connection using your live Canpar credentials.
Required Canpar Connection Fields
The Canpar connection form requires the following account and ShipHero details.
| Field | Description |
|---|---|
| Profile | Select the ShipHero profile that will use this Canpar account. |
| Warehouse | Select the ShipHero warehouse connected to this Canpar account. |
| Username | Enter the username provided by Canpar. |
| Password | Enter the password for the Canpar username. |
| Shipper Number | Enter the Canpar shipper number for the account. |
| Premium Service | Choose None, 10 a.m., Noon, or Saturday when the option is available for your Canpar account. |
Available Canpar Settings After Connecting
Canpar settings control the connection’s cut-off time, premium service, and rate quoting.
| Setting | Description |
|---|---|
| Cut-Off Time | Sets the cut-off time for the Canpar connection. Confirm the correct time for your account with Canpar or ShipHero Support. |
| Premium Service | Sets the premium delivery option for the connection. Availability depends on your Canpar account and shipment eligibility. |
| Disable Quoting | Turns Canpar rate quoting off for this connection. |
Canpar supports Ground, Select, and Overnight services. Some ShipHero accounts may need service setup before a selected method is sent to Canpar. If a label uses Ground after you selected Select or Overnight, contact ShipHero Support.
Canpar Connection Reminders
- Using Custom Profiles: Custom profiles let you connect the same carrier account more than once with different settings, such as Incoterms or third-party billing. Assign the order to the profile that has the Canpar connection. If the assigned profile does not have Canpar connected, ShipHero uses the carrier account connected to the warehouse’s default profile for the selected shipping method. See How to Use Warehouse Profiles.
- Multi-Warehouse Accounts: Connect Canpar to each ShipHero warehouse that needs to create labels. Ask Canpar whether one shipper number supports multiple origins or whether each location needs a separate account.
- Note for 3PLs: Connect Canpar to the ShipHero account that will use the carrier. When Use Customer’s Shipping Accounts is enabled, connect the carrier at the client account level. Otherwise, connect it at the 3PL level. See Managing 3PL Client Settings.