Troubleshooting Purchase Orders in ShipHero

Purchase orders (POs) in ShipHero can show unexpected results: a PO list that isn't limited to your warehouse, a product you can't add to a PO, or a backordered product that doesn't appear on a PO. Find your problem below for the cause and the fix.

Table of Contents

• Purchase Order Not Assigned to My Warehouse in ShipHero
• Can't Add a Product to a Purchase Order in ShipHero
• Backordered Item Not Showing on a Purchase Order in ShipHero

Purchase Order Not Assigned to My Warehouse in ShipHero

The Purchase Orders page in ShipHero isn't specific to one warehouse, so it lists POs for every warehouse. To see only the POs for your current warehouse, filter the list.

You can filter the Purchase Orders page by warehouse, status, inventory status, vendor, and created or expected date. Use these filters to find the POs you need. If a PO is assigned to the wrong warehouse, you will need to cancel the existing one and recreate it for the correct warehouse.

Can't Add a Product to a Purchase Order in ShipHero

A product may not be added to a purchase order in ShipHero for one of two reasons: the product doesn't appear when you search for it, or the Auto Add feature doesn't add it.

Product Not Showing in Purchase Order Search Results in ShipHero

You add a product to a purchase order by searching for it. When the product doesn't appear in the search results, confirm that the product has a vendor assigned and that the vendor matches the vendor on the purchase order. For the steps, see How to Assign Products to Vendors in ShipHero.

Product Not Added to a Purchase Order by the Auto Add Feature in ShipHero

When you use the Auto Add feature to add a product to a purchase order and the product isn't added, check the product's reorder value. Go to the product details page and confirm the reorder value is greater than 0. For how reorder values work, see How to Use Reorder Level and Reorder Amount.

Backordered Item Not Showing on a Purchase Order in ShipHero

A backordered product may not appear on a ShipHero purchase order after you select Auto Add Backordered Products when the product isn't linked to a vendor. Check the product's vendor first.

1. Go to Purchase Orders > All Purchase Orders and select Create a Purchase Order.
2. Select a vendor.
3. Select Auto Add Backordered Products. If the backordered product doesn't appear on the purchase order, continue with the next steps.
4. Open the product details page for the missing product and scroll to the Vendors section, about halfway down the page.
5. Confirm the product is linked to a vendor. If it isn't, link it. See How to Assign Products to Vendors in ShipHero.