In compliance with the General Data Protection Regulation (GDPR), ShipHero has added the ability to delete customer data with the Anonymize Data button. This feature will remove Personally Identifiable Information (PII) from an order, including the address and email address. It cannot be reversed.
If an order is unfulfilled, a popup will notify the user that anonymizing the data will remove the shipping address preventing the shipper from creating a shipping label.
How to Anonymize Data
- Go to Orders > Manage Orders.
- Find and open the Order Number.
- Scroll to Actions on the right side of the page.
- Click Anonymize Data.
- A confirmation will appear. Click OK.
Note: Anonymize Data cannot be done in bulk.
For GDPR requests from Shopify, see What is ShipHero's GDPR (General Data Protection Regulation) Policy with Shopify?