ShipHero provides a tool to reconcile differences between the carrier invoice and the amount listed on ShipHero's billing page.
Navigate to the 3PL Billing page, https://3pl.shiphero.com/threepl/reconcile.
Once your carrier bill is uploaded into ShipHero, upload your carrier invoice CSV in the Reconcile tab as seen here:
Take the information on the invoice and link the data to the appropriate shipping labels using the tracking number. When the system registers the difference between the quoted cost and the actual cost, you will see the reconcile option when you click on the customer's profile. These adjustments then get added to the next bill you create.
Note about International Carriers
When you upload a CSV for ShipHero to reconcile a bill, the calculation relies on the label cost charged by the carrier. If an international carrier lists duties and taxes separately (for example, under a column titled "Taxes"), they may not be detected when ShipHero reconciles the bill.
If you have questions about the reconcile bill results, check the format of the CSV file provided by the carrier and reach out to firstname.lastname@example.org.