Getting Started

These articles will give you basic knowledge of the ShipHero platform and applications. Use this as a reference guide for navigating ShipHero. ShipHero Web Platforms ShipHero currently has two browser-based web apps that allow you to your warhouse ... read more

This article provides a brief overview of the ShipHero iOS Mobile application.Personal SettingsClick on your initials or profile picture to change your photo, switch to a different user, or log out of the mobile application. DashboardThe dashboard ... read more

The ShipHero Web Dashboard serves as the central command center for your daily warehouse operations. It consolidates time-sensitive data, providing direct access to critical orders and SKUs to help you manage your workflow efficiently.Pro-Tip: Ship... read more

This article provides a brief overview of the Orders menu in the ShipHero Web Dashboard.Manage OrdersIf you need to make bulk edits to orders or if you want to manage ship dates or holds, you can do so from the Manage Order page. There are many fil... read more

This article explains the Returns menu in the ShipHero Web Dashboard.All ReturnsView all returns generated within ShipHero or through the ShipHero iframe here. You can filter by Status, Warehouse, and Date.The Column Visibility tab allows control o... read more

This article gives a general overview of the Inventory menu on the Shiphero Web Platform. Products The products page is the master list of all the products; this is where you will manage all of the SKUs that exist in ShipHero. Use the filters on th... read more

ShipHero provides direct integration with a variety of popular e-commerce platforms and marketplaces. Connecting stores enables ShipHero to receive orders as well as download any products available in a store. ShipHero understands any products that... read more

The Download Orders and Download Product features allow you to pull in missing orders or SKUs from your eCommerce store. NOTE: In order to download orders or products, you will need the order or product ID from the store. Support Stores Amazon Bi... read more

Moving to a paperless solution is crucial for making your team the most efficient it can be when processing orders. This article is a general overview of some of the pre-work involved to ensure your order processing teams are set up for success. Us... read more

Please refer to this article for definitions of standard inventory terms.General Inventory TermsAllocated: The number of on-hand units owed to customers for open orders.Available: The number of on-hand stock not allocated to open orders. This quant... read more

Understanding shipping and freight terminology is essential for maintaining an efficient supply chain. Use the table below to reference common industry terms used within the ShipHero platform and the broader logistics landscape. Shipping Term... read more