The My Account menu in the ShipHero Web Dashboard is where you download ShipHero desktop apps and manage warehouses, developer users, users, roles, connected stores, workstations, email templates, billing, account settings, and CSV uploads.
| Menu Item | Description | Learn More |
|---|---|---|
| Apps | Download the ShipHero Packing App and the ShipHero Workstation app (also called the print listener) for Windows or Mac. Install them on your packing stations and any other computer you print from. The Workstation app is required to print from the web dashboard, and to print shipping labels from the ShipHero Mobile app. |
How to Use ShipHero's Packing App How to Set Up a Workstation in ShipHero |
| Warehouses | Create physical or virtual warehouses and manage warehouse profiles. Warehouses control where ShipHero stores your inventory and how it allocates orders. A warehouse profile controls which address and details appear on shipping labels and invoices. Select Settings on a warehouse to update its address and warehouse-level options. |
How to Set Up Multiple Warehouses in ShipHero Understanding Virtual Warehouses in ShipHero How to Use Warehouse Profiles in ShipHero |
| Developer Users | Create third-party developer users for integrations that connect to ShipHero through the Public API. Adding a developer user generates the API access token and refresh token the integration uses. API tokens and data export access for developer users are managed here, not on the Users page. | How to Obtain API Access and Refresh Tokens |
| Users | Add users and manage their settings, including App Settings, API access, roles, and store access. Select multiple users to enable MFA or, for 3PLs, add customer account access in bulk. |
How to Create and Manage Users in ShipHero How to Give 3PL Users Access to Client Accounts and Switch Between Them |
| Roles & Permissions | Create roles for specific jobs (e.g. Picker, Packer, Admin) and assign them to users. Permission levels are View, Create, Edit, and Delete, and each level includes the ones before it. | How to Create and Manage Roles and Permissions |
| Stores | Connect e-commerce stores to ShipHero and manage each connected store's sync Settings, Map Statuses, and Download Orders options. ShipHero does not manage store inventory until you turn on Have ShipHero Manage Inventory in the store's settings. | Overview: E-Commerce Store Integrations |
| Workstations | View the workstations set up in the ShipHero Workstation app. A workstation is a computer's setup of printers and scales. | How to Set Up a Workstation in ShipHero |
| Emails | Create email templates for contacting customers (e.g. a reply to customers who submit a return). Templates appear in a dropdown when you select Email Customer on an order page. | How to Use the 'Email Customer' Feature from Order Details |
| Billing | Manage your ShipHero plan, credit card information, and number of users. Adjust the bar under Additional Users to add users or reduce unused licenses. Deactivating a user does not change your billing. Requires permission to access the Billing page. | How to Create and Manage Users in ShipHero |
| Settings | Manage account-wide settings, grouped into pages: General Settings, App Settings, Product Settings, Generic Label Settings, Customer Returns, Notifications, and Lot Tracking. |
How to Optimize Batch Picking and Order Sorting Settings How to Set Up Email Notifications for Orders |
| CSV Management | Create or update records in bulk via CSV, including orders, product kits, locations, location updates, and units of measure (UOM). Select an option from the Item to Update dropdown, download the template, and upload the completed CSV. |
How to Upload Orders via CSV in ShipHero How to Update Locations in Bulk via CSV in ShipHero |
| Logout | Sign out of your ShipHero account. | - |
Creating a Warehouse Does Not Turn On Multi-Warehouse
Creating a warehouse does not turn on multi-warehouse functionality. Contact support@shiphero.com to have it enabled.
Check Inventory Before Turning On Have ShipHero Manage Inventory
Before you turn on Have ShipHero Manage Inventory for a store, confirm your on-hand quantities in ShipHero are accurate. Turning it on pushes your ShipHero quantities to the store.
Note for 3PLs: Select All in the customer dropdown before creating a new warehouse. When a client account is selected, the option to create a new default profile warehouse is not available.