How to Use the Ships Alone Product Setting

Ships Alone is a product setting that tells ShipHero that a product should be broken out of the order so it can be picked and packed by itself. This is great for products that can be shipped in their original packaging where a label only needs to be slapped on the box or if there are orders containing oversized items that require additional assistance from another member of the team (two-man lift, forklift required, etc.) 

This article will provide an example of when the Ships Alone feature is useful as well as the steps to enable the Ships Alone product setting for your facility.

Ships Alone Feature Example
How to Enable Ships Alone Product Setting
Important Notes & Limitations

NOTE: Please contact ShipHero Support to enable this feature on your account. Once the feature is enabled, follow the steps below to apply the Ships Alone Setting to your SKUs.

Ships Alone Feature Example

Here is an example of when the Ships Alone feature is useful: an order comes in for a large desk, a keyboard, and a mouse.

Without Ships Alone

Without the Ships Alone setting enabled, the ShipHero application would place all three items to pick together. The picker picks the mouse and keyboard from their bins, but they would need to find someone to get the desk from a pallet or large storage area. 

With Ships Alone

With the Ships Alone feature enabled on the desk SKU, the desk will be set to ship separately, allowing the mouse and keyboard to be processed through the standard picking and packing flows and the desk to be processed separately. 

This is especially helpful if many orders for the desk need to be processed. The team can process this SKU as a Single Item Batch and allocate resources accordingly. 

How to Enable the Ships Alone Product Setting

NOTE: You must be running version 2.2.5.314 or later of the mobile app to use Ships Alone with Multi Item Batch.

1. Go to the app.shiphero.com > Inventory > Products

2. Click on the product name you want to modify to open the Product Detail page.

3. Hit the Edit icon in the details section on the left-hand side.

4. Check off the Ships Alone setting in the pop-up module and hit Update.

NOTE: Once the setting is enabled on the product, any existing pending orders that includes that SKU must be reprocessed for the change to take effect at the order level. New orders will apply the setting immediately. 

Important Notes and Limitations

1. Editing the Ships Alone product setting in bulk is not yet available.
2. Products with the Ships Alone setting are not supported in the Wholesale workflows. 
3. Kits are not supported on the kit SKU itself or component SKUs within the kit.
4. Each unit will be shipped separately. For example, if a line item with the Ships Alone setting enabled has a quantity of 3, there will be 3 separate shipments.
5. MWA must be enabled on the account.
6. For 3PLs, the MWA setting must be enabled on the client account; contact ShipHero Support for assistance.
7. We will use the product dimensions as the box dimensions by default if there is only one item in the box and a box size is not set.