What is the 3PL Client Portal?
The 3PL Client Portal is a new, easy-to-use interface designed to encourage self-service for 3PLs using ShipHero. The 3PL Client Portal has customization options allowing 3PLs to brand "their portal" for their clients, removing any confusion among child accounts who may not know that the 3PL uses ShipHero’s WMS.
Branding options include:
- Custom Subdomain URL for the Login Page: Your company name can be added to customize the subdomain for the login page ont he 3PL Client Portal. (i.e. yourname.shipsfor.us) If you want a customized subdomain URL, please contact your Account Manager as availability needs to be verified.
- Branded UI: Your company logo will be featured on the portal, on invoices, shipping orders, labels, email communications, etc.
How do I train my 3PL Clients to use the new 3PL Client Portal?
Here is an unbranded Help Site to help your 3PL Clients navigate through the portal.:
3PL Client Portal Knowledge Base
What are the main activities 3PL Clients can do using the 3PL Client Portal?
Your clients will be able to complete the following tasks via the Client Portal.
- Shipping Plan Management for easier inbound shipments.
- Inventory Management for easy understanding of what products are in the warehouse.
-
Order Management to support outbound activities, including transporting goods from warehouses to customers
- Also includes managing orders coming from your connected store, creating single orders, uploading orders in bulk, merging orders and more.
- Returns Management for simpler support of returned orders
- Reports access to keep your 3PL client up-to-date with information.
- Knowledge Base articles from ShipHero’s main Knowledge Base have been duplicated into the client portal to allow for your child accounts to manage their own self-service.
How do I define which warehouses my client is allowed view from the portal?
When inviting a new 3PL client on the 3PL Customer page, you’ll be able to select which warehouse(s) you want your 3PL clients to join and view via the portal. Here are instructions on how to add additional warehouses to an existing client's account.
Does the 3PL Client Portal replace app.shiphero.com for current 3PL clients?
No, the portal does not replace the app.shiphero.com platform for your exisitng customers, they will be able to use both side by side. In order for your new clients to have access to app.shiphero.com you need to enable the setting "Has appdot access" on the 3PL Customer page.
Does the 3PL Client Portal have feature parity with app.shiphero.com?
The portal was designed to be an easy-to-use, self-service option for your clients to manage specific tasks. We streamlined the experience, and believe it has some benefits over app.shiphero.com. Therefore, some screens and features may differ from what is offered on app.shiphero.com.