ShipHero has a native integration with TikTok Shop, allowing you to automatically sync orders, manage inventory, and generate shipping labels directly from ShipHero.
Table of Contents
- TikTok Shop Requirements and Limitations
- How to Find Your TikTok Fulfillment Type
- Seller Provided Shipping
- TikTok Shipping
- How to Connect TikTok Shop to ShipHero
TikTok Shop Requirements and Limitations
Important
Merchants using ShipHero's native TikTok Shop integration must disconnect from Shopify before connecting to ShipHero. This step is not required if you do not use the native ShipHero–TikTok Shop integration.
- All TikTok products must have a Seller SKU. ShipHero uses the TikTok Seller SKU to identify products across all sales channels. Without it, ShipHero cannot import your products or orders.
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Seller Shipping and TikTok Shipping are selected at the account level. You cannot use Seller Shipping for some orders and TikTok Shipping for others.
If this setting is changed in TikTok's Seller Center, the change applies only to orders received after the change. For example, if you switch from Seller Shipping to TikTok Shipping on Nov. 8, any orders placed before Nov. 8 still require Seller Shipping.
- ShipHero does not currently support bundles or kits created in TikTok Shop. Orders containing a TikTok kit will not import to ShipHero. To use bundles or kits, build them in ShipHero instead. See How to Create and Edit Kits in ShipHero.
- TikTok orders can be merged, but TikTok does not support duplicate tracking numbers. Merged orders use a single tracking number applied to both the master and child order — TikTok will not accept the same tracking number for two separate orders.
- ShipHero does not support split shipments from TikTok Shop.
- ShipHero does not currently support the Multi-Warehouse feature for TikTok Shop.
How to Find Your TikTok Fulfillment Type
TikTok Shop offers two fulfillment types: Seller Provided Shipping and TikTok Shipping. Your fulfillment type determines how shipping labels are generated and which section of this article applies to you. Follow the steps below to check your current setting before proceeding.
- Log in to Seller Central on TikTok Shop.
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Under the main menu on the left-hand side, click Orders > Shipping Settings.
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On the Select a Shipping Setting screen, click the Shipping and Delivery tab. Your current TikTok order type is displayed here.
Before Switching Fulfillment Types
You can switch your fulfillment type on this screen, but the change applies only to new orders. Do not make this switch without planning how you will fulfill existing orders.
Continue to the relevant section below, then proceed to How to Connect TikTok Shop to ShipHero.
Seller Provided Shipping
With Seller Provided Shipping, you are responsible for generating and managing shipping labels using your own carrier accounts connected to ShipHero. TikTok defines SLA delivery windows your chosen carrier must meet. To migrate to TikTok Shipping, see How to Migrate to TikTok Shipping in ShipHero.
Seller Provided Shipping: SLA Requirements
For all shipping options, orders must be delivered on or before the business day requirement to be eligible for that option. Orders must be shipped within 2 business days after payment.
| TikTok Shipping Option | End-to-End Delivery Requirement |
|---|---|
| Express | 4 Business Days |
| Standard (default) | 7 Business Days |
| Free Economy | 11 Business Days |
Use TikTok Shipping options to set up ShipHero Order Automation Rules to assign orders to a specific Shipping Service or a Custom Shipping Profile using the RateShop+ feature.
Set up a Shipping Profile if you have many carriers connected. TikTok supports a specific set of carriers — labels must be generated with a supported carrier for ShipHero to automatically send shipment notifications and tracking details back to TikTok.
Seller Provided Shipping: Supported Carriers
The supported TikTok Shop logistics partners that merchants may select from are:
| Supported Carriers | |
|---|---|
| Amazon Logistics | Lone Star Overnight |
| AxleHire | Ontrac |
| Better Trucks | OSM Worldwide |
| Deliver-it | Spee-Dee Delivery |
| DHL ECommerce | TForce |
| FedEx | UPS |
| GLS US | USPS |
| Global Parcel Service (GPS) | Wizmo |
| Lasership | |
Merchants can revise shipping provider information once, and only within 72 hours of initially uploading a tracking number. If you need to void and regenerate a label, TikTok will only accept one update within 72 hours and no update after 72 hours.
The package must be picked up within 24 hours after the order has been packaged, the label generated, and the tracking number uploaded to TikTok via our automated shipment notification.
TikTok Shipping
With TikTok Shipping, TikTok provides and manages the shipping labels on your behalf. You select a preferred carrier and TikTok automatically assigns a shipping service that meets the buyer's chosen delivery speed. You have 3 business days to ship orders.
Note for 3PLs: When a client uses TikTok Shipping, the client that owns the TikTok Shop must add TikTok as a carrier at the client account level, not the 3PL level. Enable the 3PL customer setting Use Customer Shipping Accounts to do this. See Managing 3PL Customer Settings.
- TikTok Shop provides both Standard Shipping and Express Shipping services.
- Standard Shipping is the default option.
- Customers select their shipping speed at checkout.
- TikTok automatically assigns a service based on the buyer's selected speed and the seller's preferred carrier to meet the order's commitment time.
TikTok Shipping: Available Services and Delivery Times
| Shipping Options | Shipping Service | Est. Delivery Days |
|---|---|---|
| Express | UPS Next Day Air Saver | 1 Business Day |
| FedEx Standard Overnight | 1 Business Day | |
| UPS 2nd Day Air | 1–2 Business Days | |
| FedEx 2 Day | 2 Business Days | |
| UPS 3 Day Select | 3 Business Days | |
| FedEx Express Saver | 3 Business Days | |
| Standard | USPS Ground Advantage | 2–5 Business Days |
| USPS Priority Mail | 1–3 Business Days | |
| UPS Ground | 1–5 Business Days | |
| FedEx Ground (commercial addresses only) | 1–5 Business Days | |
| FedEx Home Delivery (residential addresses only) | 1–5 Business Days |
TikTok Carrier Shipping Method Codes
TikTok shipping options come in as the ShipHero order's shipping name. Use an automation rule to route orders to the ShipHero TikTok carrier and select the appropriate shipping method code:
- 1 — One Day Shipping
- 2 — Two Day Shipping
- 99 — No delivery time constraint. Usually a ground service that takes 2–7 business days.
For USPS shipments, log in to TikTok to generate the Shipping Manifest if your pickup driver requires it. Instructions for generating a TikTok USPS Manifest are available on TikTok's Seller University.
How to Connect TikTok Shop to ShipHero
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Log in to ShipHero and go to My Account > Stores.
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Click Add New Store and select TikTok to start the authentication process.
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Click Next to authorize your TikTok store in your region.
ShipHero currently only supports the U.S. Region.
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Select the TikTok Shop you want to integrate. If you have more than one TikTok Shop, select the correct one. Set the duration option to unlimited.
Enter your contact information, select the checkbox to agree to the Terms and Conditions, and click Confirm to Install.
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Click Authorize at the bottom of the screen to give ShipHero access to your TikTok Shop.
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After clicking Authorize, ShipHero will take a few minutes to establish the connection. You will be redirected to ShipHero automatically, and your new TikTok Shop connection will appear in your Stores list.
After the connection is established, ShipHero will start downloading available products and orders. You can begin fulfilling orders immediately.
ShipHero only downloads one week of pending orders. To import orders older than one week, contact support@shiphero.com.