How to Set Up TikTok Shop with ShipHero

ShipHero has a native integration with TikTok Shop. This article will walk you through the steps to connect your TikTok Shop with ShipHero.

We support TikTok's Fulfilled by Seller order flow. This order flow supports two Shipping Types as seen below. 

Seller Provided Shipping
TikTok Shipping
What's my Fulfill by Seller TikTok Order Type?
How to Set-Up TikTok & ShipHero

Important things to note:

1. All TikTok products must have a Seller SKU associated or we won’t be able to import your Products and Orders. The TikTok Seller SKU maps to the ShipHero SKU. It’s our primary way of identifying your Products across all Sales Channels.

2. Seller Shipping/TikTok Shipping is selected at the account level. It's not possible to select Shipping for some orders, and TikTok Shipping for others.

3. If this setting is changed in Seller Center, the change will only apply to orders received after the change. Any previous orders would have the previous setting applied. e.g. If you change from Seller Shipping to TikTok Shipping on Nov. 8, any orders placed before Nov. 8 would still need to be shipped by selling user Seller Shipping.

4. If you currently have your TikTok Shop linked to Shopify, you will need to disconnect that link before attempting to integrate TikTok Shop with ShipHero.

Seller Provided Shipping 

Shipping Options and SLA Requirements

For all shipping options, orders must be delivered on or before the business day requirements to be eligible to ship with the desired option.

The order must be shipped within 2 business days after the order is paid.

You can use the TikTok Shipping Options to setup ShipHero Order Automation Rules to assign your order to a specific Shipping Service or a Custom Shipping Profile defined by using our RateShop+ feature.

If you have a lot of carriers connected, we encourage you to setup a Shipping Profile, because TikTok supports a handful of carriers. You can only generate labels for those respective carriers in order for us to automatically send the Shipment Notification and Tracking details back to TikTok.

The supported TikTok Shop logistics partners that merchants may select from are: USPS, UPS, FedEx, DHL ECommerce, Amazon Logistics, AxleHire, Better Trucks, Deliver-it, GLS US, Lasership, Lone Star Overnight, Ontrac, Spee-Dee Delivery, TForce, OSM Worldwide, Global Parcel Service (GPS), and Wizmo.

NOTE: Merchants are able to revise shipping provider information once, and only within 72 hours of initially uploading a tracking number. This means that if you make a mistake and need to void and regenerate a label, TikTok will only accept ONE update within 72 hours and NO update after 72 hours.

The package must be picked up within 24 hours after the order has been packaged, the label generated and the tracking number uploaded to TikTok via our automated shipment notification.

TikTok Shipping

NOTE: Clients must addd TikTok as a Carrier. In the case of 3PLs, the client that owns the TikTok Shop has to add TikTok as a Carrier.

• TikTok Shop provides both Standard Shipping and Express Shipping service for sellers.
• Standard Shipping service is the default shipping option.
• The customer may select their shipping option speed at checkout.
• You have 3 business days to ship orders - and TikTok platform will automatically assign a service (based on the buyer's selected shipping options and sellers preferred carrier) that will deliver within that order's commitment time.

• The above shipping options come in as the ShipHero Order's shipping name. You can use an automation rule to route this Order Tye to ShipHero TikTok carrier and select the appropriate Shipping Method:
  • 1 - One Day Shipping
  • 2 - Two Day Shipping
  • 99 - No delivery time constraint. Usually a ground service that will take 2-7 business days.

If you have any shipments that are sent via USPS, then you need to login to TikTok to generate the Shipping Manifest if your pickup driver requires it. Instructions on how to generate a TikTok USPS Manifest can be viewed HERE.

What's My Fulfill by Seller TikTok Order Type?

1. Login to Seller Central on TikTok Shop.

2. Under the main menu on the left hand side, click on Orders > Shipping Settings.

3. On the Select a Shipping Setting screen, click on the Shipping and Delivery tab. Here you will see what your TikTok order Type is. You can also switch it, but keep in mind that the new order type will only be active for new orders. We highly advise that you don't do this switch without proper planning on how you will fulfill legacy orders.

Now that you know your Order Type you can connect to ShipHero's WMS and the orders will be integrated into your daily pick and pack operation.

How to Set-Up TikTok & ShipHero

1. Login to your ShipHero WMS account and navigate to My Account > Stores.

2. Click on the Add New Store button and select TikTok. This will trigger the authentication process.

3. On the next screen, click Next to authorize your TikTok store in your region.

NOTE: ShipHero currently only supports the U.S. Region.

4. On the next screen you will be prompted to identify the TikTok Shop you would like to integrate. (If you have more than on TikTok Shop make sure to select the right one). After you selected your target shop, make sure the duration option is set as unlimited.

Then enter your contact information, select the checkbox to agree to the Terms and Conditions and hit the Confirm to Install button.

5. On the next screen click Authorize at the bottom of the screen. This will give ShipHero access to your TikTok Shop information so that the integration can be set up.

6. Once you have clicked Authorize, it will take a few minutes for the connection to be established between ShipHero and TikTok Shop. Once it is complete, you will automatically be directed back to ShipHero and your new TikTok Shop store connection will be listed in your Stores list.

Congratulations! Your TikTok Shop and ShipHero WMS are now connected!

After the connection happens, ShipHero will start downloading available products and orders. You should be able to begin fulfilling these orders immediately.

NOTE: ShipHero only downloads one week of pending orders. If you need us to go back further, please reach out to support@shiphero.com.