This article walks through connecting Sendcloud to ShipHero, entering your credentials, and syncing your available carrier services.
Before You Begin
You will need API credentials from your Sendcloud portal before starting. See the steps below to obtain them.
- Account setup: Review Before You Connect a Carrier Account in ShipHero for custom profiles, multi-warehouse accounts, and 3PL client settings.
Important
For accounts connected to Sendcloud prior to January 2025, Sendcloud carriers are listed as "Sendcloud." Contact ShipHero Support to enable the Sendcloud V3 integration. When your connection is upgraded, you wil need to complete the following:
- Update any automation rule or shipping methods mapped to Sendcloud V2 methods.
- 3PLs: All Sendcloud child connections will need to be re-synced.
- All 3PL Billing fees mapped to Sendcloud V2 shipping methods must be run before switching — invoice charges will not be recognized from legacy mappings. All affected billing profiles will need to be updated to the new carriers and methods.
For an overview of Sendcloud features supported in ShipHero, see Overview: Sendcloud in ShipHero.
Table of Contents
- Configure the ShipHero Integration in Sendcloud
- How to Connect Sendcloud to ShipHero
- Syncing Sendcloud Carrier Services
Configure the ShipHero Integration in Sendcloud
Before connecting Sendcloud to ShipHero, you must configure the integration within your Sendcloud portal to obtain the necessary credentials. See the Sendcloud ShipHero Integration article for detailed setup steps.
- Log in to your Sendcloud Portal.
- Navigate to Settings and select Integrations.
- Search for ShipHero and Add the integration.
-
Important
Copy the Public Key and Secret Key immediately. These credentials will not be visible after you close the page.
-
Click Done and copy the Integration ID found in the URL of the integration page.
The Integration ID is the numerical value at the end of the URL when viewing your ShipHero integration in the Sendcloud portal.
How to Connect Sendcloud to ShipHero
Once you have your credentials, navigate to your ShipHero dashboard to complete the connection.
- Go to the Shipping > Carriers page and click Connect Carrier.
- Select Sendcloud from the list and enter the required information.
- Click Connect to complete the connection.
Required Sendcloud Connection Fields
| Field | Description |
|---|---|
| Profile and Warehouse (Required) | Select the ShipHero profile and warehouse to associate with this Sendcloud connection. |
| Public Key (Required) | The Public Key copied from your Sendcloud integration settings. |
| Secret Key (Required) | The Secret Key copied from your Sendcloud integration settings. |
| Integration ID (Required) | The numerical ID found at the end of the URL when viewing your ShipHero integration page in Sendcloud. |
Syncing Sendcloud Carrier Services
After connecting, use the Sync Services button in your Sendcloud connection settings to populate your available shipping methods. This ensures only the carriers and services active in your Sendcloud contract are visible in ShipHero.
Methods appear as Carrier Name (Sendcloud) to indicate which aggregator is being used. Specific options (such as "Next Day 10:30" or "Next Day 12") are selectable as nested options under a main shipping product.
| Sendcloud settings page: Sync Services | Sendcloud carrier display example |
|---|---|
| Nested shipping options under shipping products example: PostNL (Sendcloud) | |