Use the links below to monitor carrier health and API status. Bookmark this page and check the relevant links if you experience delays in label generation, tracking synchronization, or delivery windows.
Some carriers do not have their own API status pages. In those cases, we recommend using a third-party monitoring tool like Shipping API Monitor or the status page of a shipping platform like Shippo.
Major Integrated Carriers
These carriers have direct integrations with ShipHero. Use the Technical Status links if you are having trouble generating labels or fetching shipping rates.
| Carrier Name | Delivery Service Status | Technical/API Status |
|---|---|---|
| UPS | UPS Service Alerts | UPS API Status |
| USPS | USPS Service Alerts | No API status page available |
| FedEx | FedEx Service Alerts | FedEx API Status |
| DHL Express | DHL Global Forwarding Service Alerts | DHL API Status |
| Asendia | Asendia Insights | Asendia Technical Status |
Regional and International Carriers
For regional providers, service alerts and technical updates are often hosted on a single portal.
| Carrier Name | Delivery Service Status | Technical/API Status |
|---|---|---|
| Australia Post | Australia Post Service Updates | No API status page available |
| Canada Post | Canada Post Service Updates | Canada Post Service and System Alerts |
| Purolator | Purolator Service Updates | No API status page available |
| Royal Mail | Royal Mail Service Updates | No API status page available |
| DPD | DPD Service Updates | DPD API Status |
| GLS | GLS Service Updates | No API status page available |
| APC Postal Logistics | APC Postal Logistics Service Updates | No API status page available |
Carrier Aggregators
If you use a third-party gateway to access multiple carriers through ShipHero, these platforms handle the connection between our system and the carrier. If their system is down, all connected carriers will be affected.
| Aggregator Name | System Status Page |
|---|---|
| Shippo | Shippo Status |
| Sendcloud | Sendcloud Status |
| Webshipper | Webshipper Status |
Internal System Monitoring
If carrier systems are reported as operational but you are still experiencing issues with order syncing, label printing, or logging into your dashboard, the issue may be on ShipHero's end.
- ShipHero Status Page: Monitor real-time status for the ShipHero WMS, Mobile App, and API.
- ShipHero Support: If both the carrier and ShipHero status pages are green but you are still experiencing issues, contact our support team or visit the ShipHero Knowledge Base.